Customer Experience Associate
hace 4 semanas
Key Responsibilities:
Account Data Specialist:
- Ensure timely and successful completion of assigned activities with high-quality deliverables to reach deployment goals.
- Correct customer data base analysis, current and new logic understanding.
- Mapping the correct relationship and hierarchies for our accounts.
- Cleaning of our Customer Database with only usable accounts.
- Correct new Critical Data Elements based on the current and new fields.
- Following established procedures and escalating any identified deviations for guidance and resolution.
- Monitoring and providing required progress updates.
- Active participation in our Project Regional Meetings.
- Reporting to our AGS Coordinator and Regional Process Owners.
- Communication with our cross-functional stakeholders to ensure business needs are being addressed.
- Collaboration with our local Customer Master Administrators.
About the Role:
This is a pivotal role in the execution of the necessary activities for our company's Global Customer Master Project, specifically on Account Merge operations.
As a Customer Master Assistant, you will play a key part in achieving a comprehensive understanding of customer master data by providing a holistic view of the customer to enrich our Alcon's Digital Future.
This role will be instrumental in delivering high-quality deliverables to reach the deployment goals aimed at establishing a reliable Customer Database.
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