Customer Service Representative: Building Strong Customer Relationships

hace 1 semana


Monterrey, Nuevo León, México Grupo Promax A tiempo completo

Panel Rey is a leading manufacturer of gypsum panels in Latin America, founded in 1986. As a customer-centric company, we strive to provide exceptional service to our clients.

We are seeking an experienced Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, be able to multitask, and have a positive attitude.

Responsibilities include:

  • Responding to customer inquiries via phone, email, or chat
  • Receiving and processing customer orders according to distribution and agreements
  • Initiating invoicing processes and follow-up on returns, cancellations, and other issues
  • Cross-checking work with quotes, credit memos, pricing, and other representatives
  • Monitoring production and shipping schedules based on customer requests and sending confirmation of orders
  • Building professional relationships with customers and maintaining a positive attitude and communication
  • Notifying customers of any problems or changes that may arise with their orders/shipments
  • Measuring and reporting on key performance indicators (KPIs) daily, weekly, and monthly
  • Promoting payment resolution issues with all parties involved

The successful candidate will have:

  • A minimum of 3-5 years of experience in similar roles
  • Basic knowledge of ERP SAP
  • Proficiency in Excel
  • Problem-solving orientation
  • Ability to multitask
  • Positive attitude
  • English language proficiency

This role is a fantastic opportunity to join a dynamic team and contribute to the success of our customers. If you are a motivated and detail-oriented individual who enjoys working with people, please apply for this exciting position

Salary Estimate: $50,000 - $70,000 per annum, depending on location and experience



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