Client Success Specialist I

hace 4 semanas


Ciudad de México, Ciudad de México solera A tiempo completo

About Solera

Solera is a global leader in data and software services that transforms every touchpoint of the vehicle lifecycle into a connected digital experience. We provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms, and automation. For more information, please visit solera.com.

The Role

As a Client Success Specialist, you will represent the face of the company. You will build and maintain strong customer relationships with our customers while resolving customer issues. The Client Success Specialist must be able to plan and execute daily and weekly required activities. You must also be adept at multi-tasking, working within a team, and other departments that drive successful business outcomes for the customer and for Solera. In this role, you must be comfortable using and/or learning new or other communication and automation tools. A great candidate does well with conflict resolution and can thrive in a fast-paced, change-heavy environment. The ideal candidate is goal and detail-oriented, dedicated, hard-working, and maintains a positive attitude.

Key Responsibilities

  • Engage professionally with customers through multiple channels (inbound calls, outbound calls, email)
  • Responsible for understanding and managing a subset of customer accounts
  • Responsible for Customer Retention by fostering customer relationships and driving customer loyalty
  • Engage in active listening to promptly answer customer queries and concerns
  • Work closely with the interdepartmental teams to compose joint success plans with customers outlining their objectives, timelines, and effectively removing any barriers to achieving business value
  • Deeply understand the Omnitracs platform's capabilities and explain them to businesses of all types – long haul transportation, last mile, ready-mix, and more
  • Manage customer cases to completion as escalated by the customer or internal Omnitracs teams
  • Act as an escalation point for the Customer success front line of support
  • Take impeccable notes and stay organized through the CRM to manage all accounts
  • Mitigate escalations and resolve customer issues
  • Guide callers through navigating the company site or using products and services
  • Be an advocate for the customer, go the extra mile
  • Interact with other departments to resolve customer-related matters
  • Work the call queue during volume spikes
  • Continued Development – Learn Industry News, ELD Mandates, Issues Related to Transportation, and Updates to Omnitracs Products and Services
  • Ensure team goals, team KPIs, and deadlines are met
  • Perform other duties and responsibilities as assigned
  • Place additional device orders and explore cross-selling opportunities

Requirements

  • Experience working in a Customer Success environment
  • Familiar with DOT/FMCSA Regulations (a plus)
  • Solutions-oriented with strong problem-solving skills
  • Exceptional customer-facing customer skills, the ability to quickly understand customer needs
  • Team-oriented and able to build and maintain strong inter-team and inter-departmental relationships
  • Excellent verbal and written English communication skills
  • Ability to adapt to and learn new applications and platforms
  • Ability to work independently with minimal direction
  • Ability to address and resolve customer issues independently
  • Ability to prioritize projects and escalate issues to the appropriate parties as necessary
  • Excellent organization and time management skills
  • Intermediate to advanced understanding of Salesforce, Genesys (a plus)
  • Willingness to learn and use coaching feedback to improve

Qualifications

EDUCATION: Bachelor's degree or equivalent work experience and technical certifications

EXPERIENCE: One 1-2 year of experience in customer service, technical support, or administrative support preferred

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to, or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.



  • Ciudad de México, Ciudad de México solera A tiempo completo

    About SoleraSolera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital...


  • Ciudad de México, Ciudad de México Factorial HR A tiempo completo

    About usFactorial is an HR Software startup that's been making waves in the industry. Founded 5 years ago, we've received outstanding customer feedback and have won several awards. With over $80M in funding from top international venture capital firms, we're on a mission to revolutionize HR workflows. We're a diverse and inclusive team, with over 25...


  • Ciudad de México, Ciudad de México Adi Global Distribution A tiempo completo

    Adi Global Distribution is seeking a talented Channel Marketing Specialist I to drive business growth and success. The ideal candidate will have a bachelor's degree and advanced skills in Microsoft Excel.About the Role:This role involves working closely with sales, product management, and finance teams to develop and execute deliverables that achieve channel...


  • Ciudad de México, Ciudad de México Zebra A tiempo completo

    Customer Success Specialist ManagerAt Zebra, we're a community of innovators who come together to create new ways of working to make everyday life better. As a Customer Success Specialist Manager, you'll play a key role in driving lifecycle retention and adoption for our customers.Responsibilities:Manage a segment of non-key/focused account customers on...

  • HR Services Specialist I

    hace 3 semanas


    Ciudad de México, Ciudad de México Abb A tiempo completo

    HR Services Specialist I Role Summary:At ABB, we are committed to driving diversity and inclusion across all dimensions. We are seeking a talented HR Services Specialist I to join our team, responsible for delivering HR service assistance to the HR community, business managers, and employees.Key Responsibilities:Process complex and escalated HR requests...


  • Ciudad de México, Ciudad de México Factorial HR A tiempo completo

    About the RoleWe are seeking a highly motivated and detail-oriented Client Success Specialist to join our Customer Experience team in the LATAM Market. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving complaints and queries, and implementing new clients successfully.Key Responsibilities:Solve...


  • Ciudad de México, Ciudad de México Sagan A tiempo completo

    Job Title: Systems Alert Specialist ILocation: Remote (CST Time zone)Job Overview: Sagan is seeking a highly organized Systems Alert Specialist I to monitor, triage, and respond to server and network alerts in line with service level agreements. The ideal candidate should have experience in system monitoring and the ability to document alert triage...


  • Ciudad de México, Ciudad de México Altair Engineering A tiempo completo

    Job OverviewAltair Engineering seeks a highly skilled Business Intelligence Success Specialist to join its Data Analytics Customer Success Team in Mexico. This role plays a critical part in ensuring the success of customer relationships and aligns with the company's vision to empower customers to achieve their goals.Key Responsibilities:Support and...

  • Client Success Associate

    hace 1 semana


    Ciudad de México, Ciudad de México solera A tiempo completo

    About the RoleSolera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. As a Client Success Specialist, you will represent the face of the company, building and maintaining strong customer relationships while resolving customer issues. You will be...


  • Ciudad de México, Ciudad de México Cisco A tiempo completo

    About the RoleThe Customer Success Specialist at ThousandEyes is a key player in maintaining strong, long-lasting customer relationships. This role is responsible for ensuring the success of the customer journey, measured by adoption and health scores. The ideal candidate will have a 'customer first' attitude, excellent communication and problem-solving...


  • Ciudad de México, Ciudad de México I Offshore A tiempo completo

    We are seeking a Senior iOS Quality Assurance Specialist to join our team at I Offshore. In this role, you will be responsible for delivering high-quality consumer-facing features on the iOS platform. Our products help restaurants run their businesses and be successful, and we need someone who is passionate about delivering exceptional testing quality in a...

  • IT Project Director

    hace 3 semanas


    Ciudad de México, Ciudad de México Dabahn Client A tiempo completo

    **Job Overview**Dabahn Client is seeking a seasoned IT Project Director to spearhead a major IT deployment in the logistics and transportation sector across multiple locations in Mexico and the Caribbean.The ideal candidate will have 8+ years of experience in IT project management, with a strong background in the travel or transportation sector.Key...

  • Specialist I

    hace 1 mes


    Ciudad de México, Ciudad de México Sonoco A tiempo completo

    We are committed to fostering an inclusive and diverse work environment at Sonoco. As a Specialist I, you will play a key role in ensuring that our company practices equal employment opportunity and prohibits discrimination against employees, applicants, or any other covered persons. This includes race, color, religion, national origin or ancestry, sex,...

  • Permit Specialist

    hace 3 semanas


    Ciudad de México, Ciudad de México Sagan A tiempo completo

    Job Title: Permit SpecialistLocation: RemoteWork Schedule: FlexibleAbout the Role:We are seeking a Permit Specialist to manage installation schedules and handle permit applications at Sagan. As a Permit Specialist, you will ensure projects comply with local regulations and are completed on time. This role requires strong organizational and multitasking...


  • Ciudad de México, Ciudad de México General Electric A tiempo completo

    We are seeking a highly motivated Business Development Specialist to join our team at {company}. As a key member of our Global Business Development Team, you will be responsible for identifying and pursuing new business opportunities across various industries. Your core responsibilities will include:Key Responsibilities:Conduct market research and analysis...

  • Packaging Specialist I

    hace 3 días


    Ciudad de México, Ciudad de México Sonoco A tiempo completo

    **About Sonoco**Sonoco is an equal opportunity employer that values diversity and inclusion in the workplace. We strive to create a culture where all employees feel valued, respected, and supported.**Salary Information**The estimated salary for this position ranges from $65,000 to $85,000 per year, depending on qualifications and experience.**Job...


  • Ciudad de México, Ciudad de México Medtrainer A tiempo completo

    **Company Overview**MedTrainer is a pioneering company in the healthcare industry, revolutionizing the technology landscape with its innovative Medtrainer Platform Solution. This comprehensive platform comprises a proprietary Learning Management System (LMS), a core focus on Compliance Training, and a Managed Services offering in Credentialing and Compliance...


  • Ciudad de México, Ciudad de México Seedtag A tiempo completo

    Job Title: Programmatic Campaign SpecialistJob Description:We are a global contextual advertising leader, and we're looking for a talented Programmatic Campaign Specialist to join our team in Mexico. As a Programmatic Campaign Specialist, you will be responsible for building and executing programmatic campaigns that deliver exceptional results for our...


  • Ciudad de México, Ciudad de México Global Payments A tiempo completo

    Global Payments is a leading provider of payment technology and software solutions, serving over 3 million companies, 1,300 financial institutions, and 600 million cardholders worldwide.We are seeking an experienced Chargeback Specialist I to join our dynamic team. The ideal candidate will possess a strong understanding of the job and apply knowledge and...


  • Ciudad de México, Ciudad de México Cisco A tiempo completo

    About UsCisco is a leading provider of cloud-based network solutions. We empower our customers to achieve their goals through innovative technology and exceptional customer service.As a Cloud Network Success Specialist at Cisco, you will play a critical role in ensuring the success of our customers. Your primary responsibility will be to work closely with...