Client Success Specialist

hace 4 semanas


Ciudad de México, Ciudad de México Factorial HR A tiempo completo
About the Role

We are seeking a highly motivated and detail-oriented Client Success Specialist to join our Customer Experience team in the LATAM Market. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving complaints and queries, and implementing new clients successfully.

Key Responsibilities:

  • Solve complaints and queries via ticket/phone within the expected time limits (SLA).
  • Control and follow up any bugs with the operations team and the client.
  • Lead implementations sessions successfully, providing a wonderful first setup experience with new clients from end to end.
  • Retain companies under 49 seats, applying everything learned in the Customer Experience world.

Requirements:

  • Self-motivated and autonomous.
  • Great multitasker.
  • Flexible, fast learner (you should get easily familiar with software systems).
  • Excellence in communicating and problem-solving.
  • Native level of Spanish.
  • Previous experience in Customer Support/Experience.

What We Offer:

  • High growth, multicultural and friendly environment.
  • Free caffeine and theine.
  • Health plan.
  • Hybrid work and early Fridays.
  • Breakfast and snacks.

We are a dynamic and inclusive company that values diversity and encourages everyone to join us. If you are looking for a challenge and want to be part of a talented team, please apply.


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