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Air Export Coordinator

hace 2 meses

Guadalajara, Jalisco, México Expeditors A tiempo completo
Job Summary

We are seeking a highly skilled and organized Air Export Coordinator to join our team at Expeditors. As an Air Export Coordinator, you will be responsible for ensuring the timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department.

Key Responsibilities
  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operational system
  • Track and Trace Air Export Files and reporting
  • Use Tree View on a daily basis
  • Ensure arrival notices are communicated to overseas and customers
  • Ensure accurate and timely client and vendors billing
  • Interact with our customers in arranging their international shipments, meeting customer service standards
  • Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)
  • Meet compliance at all times to regulations internal and external in accordance with government regulations
  • Understand department process flow, and look for best practices to improve operational efficiency and productivity
  • Ensure all customers standard operating procedures are in place and updated in the DLSOPs
  • Meet KPI standards in accordance with the Company's procedures
  • Overseas communications, timely responses to emails and requests (internal and external)
  • Escalation of problems to Management when necessary
  • Complete mandatory training when required
  • Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride
Requirements
  • 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
  • Expeditors training and company policies
  • Expeditors services, systems and procedures
  • IATA Certification (preferred)
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Good computer skills (Excel, Word)
  • Fluent in English
  • Fluent in Spanish