Customer Service Representative
hace 2 semanas
We are seeking a highly skilled and bilingual Customer Service Representative to join our team at Wing Assistant. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients, resolving their concerns efficiently, and building sustainable relationships through open and interactive communication.
Key Responsibilities:- Manage inbound and outbound calls to ensure customer satisfaction
- Resolve customer concerns effectively and efficiently
- Build trust with customer accounts through open and interactive communication
- Keep records of customer interactions and update customer accounts
- Follow communication procedures, guidelines, and policies
- At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
- Excellent English communication skills, both written and verbal (at least B2 level)
- Excellent phone, email, and instant messaging communication skills
- Solid organizational and time management skills
- Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and CRM
- Performance Incentives
- Job Security and Stability
- Paid Training
- Inclusive Culture
- Upskilling Opportunities
- 100% Work-From-Home
- Exceptionally Supportive Team
- Opportunities for Career Growth
- Fun Work Environment
- Holiday & Overtime Pay
- Bonuses, Tips, and Referral Program
20-40 hours per week
Location:This is a remote job
Salary:This is based on your experience and skills.
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