SAP Integration Service Management Analyst

hace 2 meses

Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo
About the Role

In this exciting opportunity as an SAP Integration Service Management Analyst, you will play a key role in delivering high-quality services to our clients.

Key Responsibilities
  • Deliver SAP WRP and S4 service lifecycle management, focusing on day-to-day operation and service improvement, ensuring reliability and availability.
  • Collaborate with various partners and teams to implement IT standards (operational, compliance, etc.) for SAP systems.
  • Monitor, support, and improve services according to incident, change, and problem management for daily operations, adhering to IT TR and SAP standards.
  • Participate in SAP transformation, driving continuous process improvement and advisory on high-value propositions, considering best practices.
  • Collaborate with application development teams to deliver operational readiness for new applications and features.
  • Work with stakeholders, such as business teams, product owners, and project management, to define roadmaps for applications and processes.
  • Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
  • Monitor and analyze business operational and technical key metrics.
About You

You're a great fit for this role if you have:

  • A Bachelor's degree or equivalent required; Computer Science or related technical degree preferred.
  • Fluent English is a must.
  • 2+ years of experience in across configuration, development, testing, and release.
  • Broad understanding of the technologies used to build and operate distributed application systems, including experience managing data center systems/infrastructure.
  • Proven track record of success participating in projects and initiatives, even with ambiguous details provided.
  • Strong customer service, problem-solving, organizational, and conflict management skills.
  • Strong IT Service Management and standards experience.
  • Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
  • Proven ability to learn new technologies quickly.
  • Hands-on experience with programming and scripting languages.
  • Comfortable in a fast-paced environment and motivated by complex technical and business challenges.
  • ITIL knowledge.
What's in it for You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
  • Culture: Globally recognized and award-winning reputation for equality, diversity, and inclusion, flexibility, work-life balance, and more.
  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
  • Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.
  • Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

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