Marketing Specialist

hace 7 días


Xico, México Zendesk A tiempo completo
About the Role

We are seeking a highly skilled Marketing Specialist to join our Partner Marketing team at Zendesk. As a key member of our team, you will play a critical role in supporting our Partner Marketing efforts in the AMER region.

Key Responsibilities
  • Work closely with the Group Manager of Partner Marketing and across Partner Marketing to execute demand generation and engagement plans for the AMER region.
  • Provide support and recommendations to strategic Zendesk Partners to ensure they have all necessary sales and marketing resources.
  • Manage the MDF process for Partners, including reporting on ROI and other results achieved through the activities.
  • Assist with pipeline reporting, including reports for Partner Sales, QBRs, and ad hoc reporting requests.
  • Make recommendations for new demand generation activities based on trends in reporting.
  • Manage the execution of demand generation programs with Strategic partners, including vendor management for programs where we leverage 3rd party agencies.
  • Develop guides and marketing educational materials for Partners, allowing them to leverage self-service tools available to the Zendesk Partner ecosystem.
  • Develop content for and present Partner Marketing updates on monthly Partner facing webinar series.
  • Provide day-to-day support for Partner Marketing and Sales, including requesting purchase approvals, maintaining contact lists, placing swag orders, and responding to ad hoc questions/support needs from Partners.
  • Collaborate with cross-functional teams, including Partner Sales, Partner Ops, Finance, Procurement, and Legal.
  • Leverage tools such as Asana, Salesforce, MS Suite, especially Excel, including pivot tables, basic formulas, and filter/sort, GSuite, and other internal tools built on Zendesk.
Requirements
  • Bachelor's degree with 2-4 years of marketing experience in a similar role, Partner Marketing experience preferred.
  • Creativity and confidence to try new ideas.
  • Strong organizational, time management, and interpersonal skills.
  • Fast learner, willing to jump into our team's fast-paced projects and have fun.
  • Experience with marketing tech stacks (Salesforce, Splash, Google Analytics, etc) preferred.
  • Must be fluent in English.
About Zendesk

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are expected to adhere to our Code of Conduct and our Guiding Principles.



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