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Data Center Operations Specialist
hace 1 mes
Job Overview
MX003 Marsh And Mclennan Servicios S.A. De Cv is seeking a highly skilled Data Center Operations Specialist to join our team.
About the Role
This is a fantastic opportunity for an experienced professional to take on a challenging role and make a significant impact in our organization.
Responsibilities
- Provide continuous management reporting on issue status, actions, and resolutions.
- Manage severity 1 incident calls and report to management and teams.
- Ensure all systems are managed and support services meet defined business service levels for Network, Server, and Cyber Security.
- Maintain patching compliance to avoid risks of system outages or compromised data.
- Communicate ideas and information effectively via oral and written communication to diverse audiences.
- Assist with operational and infrastructure-related projects for servers, networks, and cyber initiatives.
- Monitor incident queues and change queues in ITSM systems.
- Review incidents, changes, and requests for updates and escalation.
- Adapt to changing priorities independently and within a team.
- Maintain strict compliance with MMC Technical standards, policies, and procedures.
- Escalate severity 1 issues to management timely and appropriately.
Requirements
- A degree in Computer Science or related field from an accredited institution or equivalent experience.
- 2-5+ years hands-on experience in technical infrastructure operations/data center environments.
- Network support expertise (Cisco, PaloAlto, Aruba, F5, etc.).
- Server OS support (Windows, Linux, Container).
- Data Circuit Vendor Support.
- Application and Load-balancer support.
- Firewall rule support, troubleshooting, adds, and removals (PaloAlto support).
- Ticketing system knowledge and monitoring applications.
- Backup technology familiarity.
- Change Control Ticketing and Incident Reporting experience (ServiceNow preferred).
What We Offer
We offer a competitive salary of $95,000 - $120,000 per year, depending on experience, as well as a comprehensive benefits package and opportunities for career growth and development.
About Us
MX003 Marsh And Mclennan Servicios S.A. De Cv is part of the global Marsh McLennan company, providing risk, strategy, and people advisory services to clients worldwide.
