Americas Operations Coordinator

hace 2 meses


Cancún, Quintana Roo, México OTS Globe A tiempo completo

Position Available: Americas Operations Coordinator

We are looking for an Americas Operations Coordinator to become a vital part of our OTS Globe team. In this position, you will be responsible for overseeing and managing incidents, inquiries, and requests from our clients, suppliers, and Tour Operators.

Key Responsibilities:

  • Respond to general inquiries from clients and tour operators.
  • Manage customer communications via calls and emails regarding product and service incidents, ensuring they are prioritized and resolved effectively.
  • Maintain customer satisfaction through effective communication and problem-solving skills.
  • Quickly identify and resolve issues as they arise.
  • Monitor escalated matters and provide clients with timely updates.
  • Conduct research to address queries utilizing available resources.
  • Attend to general requests from suppliers and hospitality partners.
  • Manage reconciliations, inquiries, and post-trip requests.
  • Support offline customers and handle emergency situations through phone and email communication.

Qualifications:

  • At least 1 year of experience in a comparable role.
  • Strong negotiation abilities, patience, and a customer-centric approach.
  • Exceptional communication and active listening skills.
  • Adaptable, capable of working under pressure, and focused on solutions.
  • Experience in tourism or a related sector.
  • Fluency in Spanish, English, and Portuguese (both written and spoken). Knowledge of additional languages is advantageous.


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