Operations Americas Agent

hace 4 días


Cancún, Quintana Roo, México OTS Globe A tiempo completo
{"title": "Operations Americas Agent", "description": "

OTS Globe

We are seeking an experienced Operations Agent to join our OTS Globe team in Mexico. As an Operations Agent, you will be responsible for coordinating and managing incidents, questions, and requirements from our clients, suppliers, and end clients, Tour Operators.

Main Responsibilities:

  • Attend to general requests from clients/tour operators.
  • Receive customer calls via mail and phone of incidents for products and services, prioritize them, and solve them or coordinate them accordingly to other departments when necessary.
  • Ensure customer satisfaction through courteous and effective communication, problem-solving, and efficient processes.
  • Diagnose and resolve issues.
  • Track issues escalated and followed up to keep clients/users informed.
  • Research and respond to questions using available information resources (knowledge base, other available tools).
  • Attend to general requests from suppliers/hotels.
  • Reconciliations, queries, and clarifications.
  • Attend to post-trip requests through the tools provided.
  • Offline customers.
  • Management of the area of emergencies through telephone and email attention.

Requirements:

  • Experience of 1 year minimum required in similar or equal position, preferred reservations, or travel agency.
  • Negotiation abilities, patient, customer-oriented, and positive attitude.
  • Good communication skills and proactive listener.
  • Flexibility, ability to work under pressure.
  • Problem-solving oriented.
  • Outlook and Excel manage required.
  • Tourism knowledge or previous experience.
  • Languages: Fluent Spanish and English (written and spoken).
  • Portuguese desirable.
", "lang_code": "en"}
  • Operations Agent

    hace 3 días


    Cancún, Quintana Roo, México OTS Globe A tiempo completo

    Job Title: Operations Americas AgentAbout the Role:We are seeking a highly skilled and customer-focused Operations Americas Agent to join our OTS Globe team in Mexico. As an Operations Americas Agent, you will play a critical role in ensuring the smooth operation of our business by coordinating and managing incidents, questions, and requirements from our...

  • Operations Americas Agent

    hace 2 semanas


    Cancún, Quintana Roo, México OTS Globe A tiempo completo

    {"Job Title: Operations Americas AgentAbout the Role:We are seeking a highly skilled Operations Americas Agent to join our OTS Globe team in Mexico. As a key member of our team, you will be responsible for coordinating and managing incidents, questions, and requirements from our clients, suppliers, and end clients, Tour Operators.Main...


  • Cancún, Quintana Roo, México OTS Globe A tiempo completo

    About the RoleWe are seeking a highly skilled and customer-focused Operations Americas Agent to join our OTS Globe team in Mexico. As a key member of our team, you will be responsible for coordinating and managing incidents, questions, and requirements from our clients, suppliers, and end clients, Tour Operators.Main ResponsibilitiesProvide exceptional...

  • Operations Americas Agent

    hace 2 semanas


    Cancún, Quintana Roo, México Ots Globe A tiempo completo

    We are seeking a highly skilled Operations Americas Agent to join our team at Ots Globe in Mexico. As an Operations Americas Agent, you will play a crucial role in coordinating and managing incidents, questions, and requirements from our clients, suppliers, and end clients, Tour Operators.**Key Responsibilities:**• Provide exceptional customer service and...


  • Cancún, Quintana Roo, México OTS Globe A tiempo completo

    Position Available: Americas Operations CoordinatorWe are looking for an Americas Operations Coordinator to become a vital part of our OTS Globe team. In this role, you will be responsible for overseeing and managing incidents, inquiries, and requests from our clients, suppliers, and Tour Operators.Key Responsibilities:Respond to general inquiries from...


  • Cancún, Quintana Roo, México OTS Globe A tiempo completo

    Position Available: Americas Operations CoordinatorWe are looking for an Americas Operations Coordinator to become a vital part of our OTS Globe team. In this position, you will be responsible for overseeing and managing incidents, inquiries, and requests from our clients, suppliers, and Tour Operators.Key Responsibilities:Respond to general inquiries from...

  • Operations Agent

    hace 2 semanas


    Cancún, Quintana Roo, México OTS Globe A tiempo completo

    Job OverviewOTS Globe is seeking a highly skilled and customer-focused Operations Agent to join our team in Mexico. As an Operations Agent, you will play a critical role in ensuring the satisfaction of our clients, suppliers, and end clients, Tour Operators.Main ResponsibilitiesProvide exceptional customer service and attention to general requests from...


  • Cancún, Quintana Roo, México Ots Globe A tiempo completo

    Operations Agent for OTS GlobeWe are seeking a skilled Operations Agent to join our OTS Globe team in Mexico. As an Operations Americas Agent, you will be responsible for coordinating and managing incidents, questions, and requirements from our clients, suppliers, and end clients, Tour Operators.Main Responsibilities:Attend to general requests from...

  • Operations Coordinator

    hace 2 semanas


    Cancún, Quintana Roo, México Tui A tiempo completo

    Job Summary:We are seeking a highly organized and communicative individual to join our team as an Operations Agent Excursions. As a key member of our excursion team, you will be responsible for ensuring seamless communication with our suppliers and destination teams.Key Responsibilities:Communicate booking updates with excursion suppliers and destination...


  • Cancún, Quintana Roo, México NexusTours A tiempo completo

    We are NexusTours, a leading Destination Management company in the Caribbean, Latin America, and expanding globally. With operations in over 16 countries and 52 destinations, we are committed to delivering exceptional experiences for our clients.We are seeking an experienced Operational Services Director to lead and develop our 5 main back-office Hubs:...


  • Cancún, Quintana Roo, México NexusTours A tiempo completo

    We are NexusTours, a leading Destination Management company in the Caribbean, Latin America, and expanding globally. With operations in over 16 countries and 52 destinations, we are seeking a seasoned professional to lead our back-office operations.The successful candidate will be responsible for overseeing the development and implementation of operational...


  • Cancún, Quintana Roo, México Prometeo Talent A tiempo completo

    About us Prometeo Talent is a top-rated recruitment agency with a strong presence in America and Europe. We excel in connecting companies with exceptional talent and expertise. Our team of experts is dedicated to providing innovative solutions to meet the evolving needs of our clients.As a Sales Operations Specialist, you will play a critical role in driving...


  • Cancún, Quintana Roo, México Amigo Tours A tiempo completo

    Descripción del PuestoAmigo Tours es una empresa de viajes líder en la región de América Latina, con operaciones en 8 países diferentes. Buscamos un Agente de Reservaciones Bilingüe para unirse a nuestro equipo de profesionales.Responsabilidades del PuestoAgenda de reservaciones y confirmación de actividadesCancelación de reservaciones y seguimiento...

  • Sales Director

    hace 1 semana


    Cancún, Quintana Roo, México Ennismore A tiempo completo

    About the RoleWe are seeking a seasoned Sales Director to lead our Sales team in Mexico and Chile. As a key member of our global Sales team, you will be responsible for driving revenue growth across all relevant sales market segments, including consortia, leisure, and MICE.Key ResponsibilitiesDevelop and implement strategic plans to source, drive, and grow...


  • Cancún, Quintana Roo, México Nexustours A tiempo completo

    We are Nexustours, the leading Destination Management company in the Caribbean, Latin America, and expanding globally. With operations in over 16 countries and 52 destinations, we're seeking a seasoned professional to lead our back-office Hubs.About the RoleAs our Operational Services Director, you will be responsible for managing and integrating operations...

  • Regulatory Advisor

    hace 1 semana


    Cancún, Quintana Roo, México 6816 Deutsche Securities, S.A. de C.V., Casa de Bolsa A tiempo completo

    About the RoleDeutsche Securities is seeking a highly experienced and skilled Regulatory Advisor to join our team in Mexico City. As a key member of our Legal function, you will play a crucial role in ensuring the bank's business operations and global financial services are compliant with regulatory requirements.Key ResponsibilitiesProvide advisory and...

  • Regulatory Advisor

    hace 4 días


    Cancún, Quintana Roo, México 6816 Deutsche Securities, S.A. de C.V., Casa de Bolsa A tiempo completo

    About the RoleDeutsche Securities is seeking a highly experienced and dedicated Regulatory Advisor to join our Legal function in Mexico City. As a key member of our team, you will play a crucial role in ensuring the bank's business operations and global financial services are compliant with regulatory requirements.Key ResponsibilitiesProvide advisory and...


  • Cancún, Quintana Roo, México Apple Leisure Group A tiempo completo

    Descripción del PuestoBuscamos un Analista de Procesos de Negocio para unirse a nuestro equipo en Apple Leisure Group. En este rol, serás responsable de mapear y analizar procesos y procedimientos, administrar requerimientos, seguir proyectos y analizar solicitudes para realizar propuestas de desarrollo de sistemas.ResponsabilidadesMapear y analizar...


  • Cancún, Quintana Roo, México 6816 Deutsche Securities, S.A. de C.V., Casa de Bolsa A tiempo completo

    Position Overview Job Title: Regulatory Advisor Corporate Title: Vice President Location: Mexico City, Mexico About Us At Deutsche Securities, we pride ourselves on maintaining a robust Legal function that is integral to our operations. Our team plays a vital role in ensuring that our business practices align with legal standards while...


  • Cancún, Quintana Roo, México Kohler Co. A tiempo completo

    Product Development EngineerLocation: Juárez, Nuevo León.Work Mode: Hybrid.OpportunityAt Kohler Co., we're seeking a skilled Product Development Engineer to join our team of engineering professionals delivering innovative and quality consumer products to Americas customers. As a Product Development Engineer, you will be responsible for bringing products...