Operations Americas Representative

hace 4 semanas


Cancún, Quintana Roo, México Ots Globe A tiempo completo

We are seeking an Operations Americas Representative to coordinate and manage incidents, questions, and requirements from our clients, suppliers, and end clients, Tour Operators.

**Key Responsibilities:**

• Receive and prioritize customer inquiries via mail and phone, resolving issues or coordinating with other departments as needed.

• Ensure customer satisfaction through effective communication, problem-solving, and efficient processes.

• Diagnose and resolve issues, tracking escalated issues and keeping clients informed.

• Research and respond to questions using available information resources.

• Manage general requests from suppliers and hotels, including reconciliations, queries, and clarifications.

• Utilize tools to manage post-trip requests and offline customer issues.

• Required skills include negotiation abilities, patience, customer orientation, and a positive attitude, as well as good communication skills and the ability to work under pressure.

• Proficiency in Outlook and Excel is necessary, with tourism knowledge or previous experience preferred.

• Fluency in Spanish and English (written and spoken) is required, with Portuguese desirable.



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