Technical Support Specialist

hace 1 semana


Xico, México Rad Data Communications, Ltd A tiempo completo

**Job Summary**

Rad Data Communications, Ltd is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical support and troubleshooting services to our customers.

**Key Responsibilities**

  • Analyze network and equipment configuration problems and defects
  • Interface with cross-functional teams, including Engineering, Product Management, and other departments to address customer issues
  • Present technical training to colleagues and customers as needed
  • Provide on-site troubleshooting and support when required
  • Contribute to the development of knowledge base articles and documentation

**Requirements**

  • Minimum of 4 years' experience providing technical support in the areas of Carrier Ethernet Technology, IP/Ethernet, VLANs, Routing, Switching, QOS, and IT Network Administration
  • Fluent written and spoken Spanish and English
  • Bachelor's degree in a technical field (advantageous)

**What We Offer**

Rad Data Communications, Ltd is a dynamic and innovative company that offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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