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Technical Quality Manager Early Talent

hace 2 meses

Veracruz, Veracruz-Llave, México Sap Se A tiempo completo

About SAP

SAP is a global leader in enterprise software and software-related services. Our company culture is built on collaboration, innovation, and a shared passion to help the world run better.

Job Summary

A Technical Quality Manager is responsible for defining and orchestrating the portfolio of services to SAP Premium Engagement Customers. As a trusted advisor, you will support the setup and execution of the customer's digital transformation roadmap with SAP services.

Key Responsibilities

  • Customer Engagement Management
    • Establish a trusted relationship with the customer to drive action plans
    • Define the Premium Engagement portfolio & service plan with the customer
    • Identify innovation opportunities leveraging SAP's technology innovation portfolio
    • Review services delivered by SAP as part of the engagement and discuss with main stakeholders
    • Support the adoption of SAP recommendations from delivered services
    • Prepare and present periodic reporting
  • Risk and Issue Management
    • Anticipate and identify functional / technical risks and top issues
    • Drive prevention of risks and resolution of issues according to engagement deliverables
    • Escalate critical situations
  • Engagement Extension and Renewals
    • Ensure value recognition and visibility of value delivered at the customer
    • Support extensions of the contract and renewal towards contract end date

Requirements

Candidates must fulfill the following requirements:

  • Bachelor's degree in business, engineering, computer science, or management information systems
  • Ability to handle ambiguous situations
  • Strong people leadership and management skills
  • Problem-solving skills and strong work ethic
  • Excellent verbal, written, and presentation communication skills
  • Fluent English and Spanish (written and oral) are a must
  • Portuguese (written and oral) is a plus
  • Open to travel
  • Work experience is a plus