Strategic Operations Analyst Lead

hace 1 día


Xico, México Amex A tiempo completo
Unlock Your Potential in a Dynamic Environment

We are seeking an exceptional Strategic Operations Analyst Lead to join our Global Optimization & Call Management Team. As a key member of our team, you will play a vital role in ensuring the successful delivery of operational goals across the LACC region.

Your primary responsibilities will include developing and leveraging close relationships with business partners to enable successful delivery on operational goals, driving key metrics by making considered recommendations based on identifying and analyzing data, and reporting performance of all LAC business units to Business Operations management team on an intra-day basis.

In this exciting opportunity, you will have the chance to work with a diverse team of professionals who are passionate about delivering exceptional results. You will be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.

The estimated salary for this position is $85,000 - $110,000 per year, depending on experience and qualifications. If you are a motivated and results-driven individual who is looking to take your career to the next level, we encourage you to apply.

Key Responsibilities:
  • Develop and leverage close relationships with business partners to enable successful delivery on operational goals
  • Drive key metrics by making considered recommendations based on identifying and analyzing data
  • Report performance of all LAC business units to Business Operations management team on an intra-day basis
Essential Skills:
  • Strong communication and negotiation skills
  • Ability to think critically and solve complex problems
  • Experience with MS Office Suite and Contact Centre resource forecasting and planning techniques

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package. If you are passionate about delivering exceptional results and want to be part of a global team that values diversity, equity, and inclusion, we encourage you to apply.



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