Strategic Operations Lead

hace 2 meses


Xico, México Salesforce A tiempo completo
About the Role

We are seeking a highly skilled Strategic Operations Lead to join our team at Salesforce, driving global excellence in operations management. This is an exceptional opportunity for a seasoned professional to lead operational performance and objectives specifically focused within Sales and Marketing functions.

Key Responsibilities:
  • Lead day-to-day escalation point for all supported business units, ensuring seamless execution of SLAs, customer satisfaction, and metrics for supported processes.
  • Partner with Operational Excellence, Project Management Office, and Business Intelligence to complete day-to-day operational results with quality and impactful business outcomes.
  • Develop and execute strategic plans to drive continuous improvement and innovation suggestions, identifying key areas for process enhancements.
  • Coordinate and communicate service delivery issues, maintaining dashboards and reports for real-time operational metrics and supervising day-to-day operations.
  • Build and maintain strong relationships with cross-functional teams, including enablement teams, to ensure alignment and effective communication.
Requirements:

To be successful in this role, you will require:

  • 7+ years of professional Global Operations experience in Shared Services with a focus on Sales, Marketing, Professional Services, Customer Success, and/or Renewals processes.
  • Excellent spoken and written communication and receptive listening skills, with the ability to present sophisticated ideas in a clear, concise fashion to technical and non-technical audiences.
  • Proficient in Google products (Gdoc, Sheet, Hangout, etc.).
  • Analytical with excellent problem-solving skills, able to engage and inspire employees and project team members.
  • Capable of analyzing information, making connections, and demonstrating deep-level thinking to work with all levels of management in a dynamic environment.
Preferred Qualifications:

Prior Shared Services/GBS experience, working for major outsourced providers or management consulting firms, or handling outsourced relationships is preferred. Additionally, understanding of one or more following functions/domains: Sales Planning, Territory Operations, Lead to Cash, Deal Lifecycle, Lead Generation/Qualification, Campaign management, Data Quality and Analytics, ACV/AOV analysis, Pricing, Deal Desk, Opportunity/Quote Management, Sales Renewals, Services, Pre/Post Sales support, Order Management, and Salesforce Admin Trained or Certified.

We offer a competitive salary range of $125,000 - $180,000 per annum, depending on experience, location, and other factors. The salary may vary based on individual qualifications and company requirements. If you believe you have the skills and passion to excel in this role, please apply.



  • Xico, México Wella Operations Us Llc A tiempo completo

    Wella Operations LLC seeks a highly skilled Total Rewards Strategic Lead to support the Director of Rewards in developing and implementing compensation, benefits, and wellbeing strategies across the Americas. The ideal candidate will possess a deep understanding of regional markets, specifically Mexico, Brazil, and Argentina, and be able to analyze...


  • Xico, México Johnson & Johnson A tiempo completo

    About the RoleWe are seeking a highly skilled Strategic Business Operations Manager to lead our compliance and process excellence initiatives in Mexico City.


  • Xico, México Zendesk A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Strategic Marketing Operations Lead to join our team in the LATAM region. This role is critical to driving our marketing efforts and delivering rapid growth through strategic event coordination, multi-channel marketing, and robust lead generation.Key Responsibilities:Develop and execute...

  • Strategic Execution Lead

    hace 4 semanas


    Xico, México Didi Global A tiempo completo

    Job OverviewAt DiDi Global, we're seeking a highly skilled Strategic Execution Lead to join our team. As a key member of our organization, you will play a crucial role in ensuring the successful execution of our strategies.About the RoleWe are looking for an experienced professional with a strong background in promotional execution, process optimization, and...


  • Xico, México Producepay A tiempo completo

    Job DescriptionWe are seeking an experienced Strategic Operations Director to join our team at Producepay.About the RoleThis is a senior-level position that will lead and manage cross-functional projects, driving business growth and operational efficiency. The ideal candidate will have a strong background in operations, project management, and data...


  • Xico, México Amex A tiempo completo

    Unlock Your Potential in a Dynamic EnvironmentWe are seeking an exceptional Strategic Operations Analyst Lead to join our Global Optimization & Call Management Team. As a key member of our team, you will play a vital role in ensuring the successful delivery of operational goals across the LACC region.Your primary responsibilities will include developing and...


  • Xico, México Accertify A tiempo completo

    Lead Fraud Prevention StrategiesAccertify is the leading digital platform assessing risk across the entire customer journey. We help maximize revenues and user experience while minimizing loss and customer friction.As a Strategic Risk Services Team Manager, you will lead, mentor, and drive exceptional performance across a team of Fraud Analysts and Team...


  • Xico, México Celanese International Corporation A tiempo completo

    As a valued member of the Celanese International Corporation team, we are seeking an experienced Procurement Operations Manager Lead to oversee the day-to-day management of all aspects of Procurement operations. This is a fantastic opportunity for a skilled professional to lead a local team and contribute to the success of our organization.Job Summary:We are...


  • Xico, México Amazon A tiempo completo

    Company Overview:Amazon is a rapidly expanding customer-centric organization with a strong focus on innovation and customer satisfaction.We are seeking an experienced leader to join our team as a Strategic Operations Leader.Job Description:As a Strategic Operations Leader, you will be responsible for creating and executing a worldwide supply chain strategy...

  • Strategic Account Lead

    hace 1 semana


    Xico, México Nielseniq A tiempo completo

    Job OverviewAs a Strategic Account Lead at NielsenIQ, you will play a crucial role in driving business growth and delivering exceptional client experiences. This exciting opportunity requires a seasoned professional with a strong track record of managing complex relationships and identifying new sales opportunities.About the RoleWe are seeking an experienced...


  • Xico, México Didi Global A tiempo completo

    **Job Overview:**We are seeking a seasoned Senior Director of Strategic Operations to lead our Central Operations team in Mexico. As a key member of our leadership team, you will be responsible for optimizing our marketplace through pricing and resource allocation strategies, while defining and guiding our business strategy across...


  • Xico, México Sae A tiempo completo

    About SaeSae is a dynamic organization seeking a highly skilled professional to oversee strategic operations, drive supply chain alignment, and optimize inventory management across regions. This role requires exceptional leadership and collaboration skills to achieve business objectives.


  • Xico, México Infor A tiempo completo

    Job OverviewThis is a high-impact position as an Operations Project Manager at Infor, a global leader in business cloud software products. The role requires exceptional leadership skills and the ability to drive project success within the Customer Success operations team.About the RoleWe are seeking an experienced Project Manager with expertise in analytical...


  • Xico, México Zendesk, Inc. A tiempo completo

    Job Overview">This role plays a crucial part in enhancing and scaling our lead management engine. As part of Marketing Operations at Zendesk, you will act as a strategic partner to Marketing Analytics, Digital Marketing, Sales Development, and Campaign Operations to accelerate our growth strategy through process optimization and cross-functional...


  • Xico, México Ericsson A tiempo completo

    Job SummaryWe are seeking a highly experienced Strategic Network Operations Director to lead our team in driving business growth and strategic planning for our Network Products Business.About the RoleThis is an exciting opportunity to join Ericsson as a Senior Executive and take on a key leadership role in driving business outcomes. You will be responsible...


  • Xico, México Gatesource Hr A tiempo completo

    Company Overview: GateSource HR Agribusiness Division is partnering with a leading industry player, operating in multiple countries. This collaboration aims to drive growth and support the company's expansion.">Job Description: As a Strategic Operations Director, you will oversee all activities related to managing and communicating within our manufacturing...


  • Xico, México Amgen A tiempo completo

    About the RoleWe are seeking a highly skilled Strategic Digital Marketing Lead to join our team at Amgen.


  • Xico, México Emma A tiempo completo

    About EmmaWe are a pioneering sleep company that is disrupting the industry with innovative solutions. Our team is passionate about pushing boundaries and transforming lives through exceptional products and services.Job DescriptionWe are seeking a highly skilled Strategic Sourcing Lead to join our dynamic team. As a key member of our procurement function,...


  • Xico, México Selina A tiempo completo

    About the RoleWe are seeking a highly skilled Country Operations Director - Strategic Leader to join our team at Selina. This is an exciting opportunity to lead the country operations, reporting directly to the Country Partner. The ideal candidate will have excellent track record of operations and results delivery, with at least 5 years' experience in...


  • Xico, México Trust People A tiempo completo

    Award-winning customer service software, trusted by over 200,000 companies, is seeking an experienced leader to drive business success. Key Responsibilities:Strategic Process Development: Design and implement streamlined processes that minimize disruption, partnering with teams to drive change management.Cross-Functional Collaboration: Work closely with...