Strategic Operations Lead

hace 22 horas


Xico, México Salesforce A tiempo completo
About the Role

We are seeking a highly skilled Strategic Operations Lead to join our team at Salesforce, driving global excellence in operations management. This is an exceptional opportunity for a seasoned professional to lead operational performance and objectives specifically focused within Sales and Marketing functions.

Key Responsibilities:
  • Lead day-to-day escalation point for all supported business units, ensuring seamless execution of SLAs, customer satisfaction, and metrics for supported processes.
  • Partner with Operational Excellence, Project Management Office, and Business Intelligence to complete day-to-day operational results with quality and impactful business outcomes.
  • Develop and execute strategic plans to drive continuous improvement and innovation suggestions, identifying key areas for process enhancements.
  • Coordinate and communicate service delivery issues, maintaining dashboards and reports for real-time operational metrics and supervising day-to-day operations.
  • Build and maintain strong relationships with cross-functional teams, including enablement teams, to ensure alignment and effective communication.
Requirements:

To be successful in this role, you will require:

  • 7+ years of professional Global Operations experience in Shared Services with a focus on Sales, Marketing, Professional Services, Customer Success, and/or Renewals processes.
  • Excellent spoken and written communication and receptive listening skills, with the ability to present sophisticated ideas in a clear, concise fashion to technical and non-technical audiences.
  • Proficient in Google products (Gdoc, Sheet, Hangout, etc.).
  • Analytical with excellent problem-solving skills, able to engage and inspire employees and project team members.
  • Capable of analyzing information, making connections, and demonstrating deep-level thinking to work with all levels of management in a dynamic environment.
Preferred Qualifications:

Prior Shared Services/GBS experience, working for major outsourced providers or management consulting firms, or handling outsourced relationships is preferred. Additionally, understanding of one or more following functions/domains: Sales Planning, Territory Operations, Lead to Cash, Deal Lifecycle, Lead Generation/Qualification, Campaign management, Data Quality and Analytics, ACV/AOV analysis, Pricing, Deal Desk, Opportunity/Quote Management, Sales Renewals, Services, Pre/Post Sales support, Order Management, and Salesforce Admin Trained or Certified.

We offer a competitive salary range of $125,000 - $180,000 per annum, depending on experience, location, and other factors. The salary may vary based on individual qualifications and company requirements. If you believe you have the skills and passion to excel in this role, please apply.



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