Senior Technical Services Analyst

hace 1 semana


Xico, México Evenplan A tiempo completo

About the Role:

As a Senior Technical Services Analyst at Evenplan, you will play a critical role in streamlining banking product integrations, collaborating with cross-functional teams, and providing technical expertise to enhance banking solutions.

Key Responsibilities:

  • Collaborate with Solution Engineers, software development, and QA teams to design and implement efficient banking product integrations.
  • Provide technical insights to Technical Services and Software Development teams to improve banking solutions.
  • Oversee the technical aspects of relationships with banking clients and partners, ensuring seamless integration and support.
  • Develop and deliver tailored training programs for banking clients and partners on product, solution, and integration.
  • Support banks throughout the software integration process, from pre-implementation to post-implementation.
  • Review and assess banking software implementations to diagnose and resolve any reported issues.
  • Document and manage incidents detected during testing, collaborating with development teams for timely resolution.

Requirements:

  • Proficient English communication skills, both verbal and written.
  • Familiarity with POS systems, including EMV standards and transactions.
  • Broad knowledge of software development structures and logical frameworks.
  • Skills in project and time management, with an emphasis on prioritizing tasks.
  • Analytical and leadership abilities, with a focus on managing banking client expectations.
  • Broad understanding of development processes and methodologies.
  • Strong interpersonal skills to establish solid relationships and effectively work in a team setting.
  • Capacity to bridge the gap between business needs and technical implementations.

Education and Experience:

  • Bachelor's degree in Computer Science, IT Engineering, or a related field from a recognized Mexican university or institute.
  • 1-2 years of development experience (e.g., Java, C, C++) preferably in banking or financial sectors.
  • Agile work environment experience (Scrum or Kanban), with proficiency in JIRA or other ticketing systems.
  • Familiarity with CI/CD tools (like Jenkins, Bamboo).
  • Experience using GIT (GitLab or Bitbucket).
  • Understanding of unit testing methodologies; knowledge of test automation tools and BDD is a plus.
  • Experience with ticketing systems such as JIRA is essential for managing tasks and tracking issues.


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