Senior Operations Governance Manager

hace 2 semanas

Xico, México Hsbc A tiempo completo

Role Purpose:

The Senior Operations Governance Manager will be responsible for driving operational excellence across Digital Production Services globally. This includes headcount management, capacity management and forecasting, MI reporting, billing/re-charging and recovery, and business FRP planning. The role holder will ensure alignment to the strategy of Global Operations and act as a point of contact for information relating to these operational aspects.

Key Accountabilities:

  • Building a Function that consolidates expertise in the Bank into a Centre of Excellence utility within Global Operations
  • Carry out data governance activities, ensuring data practices comply with regulations of all geographies under remit
  • Provide support for the implementation of HSBC data governance guidelines, procedures, standards, methods, tools and processes and ensure enforcement
  • Provide support or co-ordination of initiatives which serve to implement, improve and maintain good data management practices
  • Provide support in implementing sustainable operating models for service areas
  • Ensure good practices in the management of data tools, reference data, data standards, data frameworks and templates to enable service areas to deliver against set SLAs
  • Ensure these are fitting for business needs and comply with prevailing regulations
  • Support the management, monitoring and mitigation of operational risk in the field of data management
  • Work with internal stakeholders to determine business needs in the areas of data recording using Group standard tools, data maintenance, data governance, data analysis and risk management
  • Provide support to data governance working groups and decision making forums within the Tribes and Squads in terms of capacity management and forecasting, and head count management
  • Provide assistance in ensuring that the operating methods and aims of the Operations Director are aligned to manage all operational activities within the remit area
  • Key point of contact for / and provides advisory and/or input to senior stakeholders and top executives in the Global Operations on Digital Production Services
  • Support Tribe Leads to implement strategic vision and direction of the production teams, considering Global Operations/DBS and the Bank's strategic objectives

Requirements:

  • Post-secondary education either at the degree level or a relevant professional qualification (Desired)
  • Experience in managing and implementation of data governance guidelines, procedures, standards, methods, tools and processes
  • Experience in working with data tools, reference data, data frameworks and templates
  • Experience in managing a team which consist of different work types/roles
  • Structured, systematic working style
  • Good stakeholder management skills
  • Good understanding of management information and intermediary/advance reporting capabilities
  • Ability to identify and resolve problems in an effective manner
  • 7-10 years' experience with client-driven industry possibly in financial services
  • Good client handling skills
  • Good command of written and spoken English
  • Maintains composure and professionalism in a fast-paced work atmosphere
  • Flexibility in working different shifts and on weekend when required
  • Proven operations and change leadership experience and the ability to accomplish through others
  • Demonstrated skill to quickly grasp complex processes and concepts and make strategic decisions and recommendations/actions plans across all services provided by the Function

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