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Customer Service Representative III
hace 2 meses
We are seeking a highly skilled Customer Service Representative III to join our team at Watts Water Technologies Latin America S.A C.V. in Latin America. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.
Key Responsibilities- Provide timely and effective customer service to customers via phone, email, and other communication channels.
- Resolve customer complaints and issues in a professional and courteous manner.
- Process sales orders, returns, and credits in a timely and accurate manner.
- Work closely with internal teams, including sales, marketing, and technical support, to ensure seamless customer experience.
- Develop and maintain strong relationships with customers to drive loyalty and retention.
- Stay up-to-date with product knowledge and industry trends to provide expert advice to customers.
- Meet or exceed customer service metrics and performance targets.
- 5+ years of experience in a customer-facing role, preferably in a high-volume call center environment.
- Excellent communication and interpersonal skills, with the ability to work with diverse customer groups.
- Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.
- Proficiency in English and Spanish languages, with the ability to communicate effectively with customers in both languages.
- Computer literacy and experience with ERP systems.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Competitive compensation package, including salary, bonuses, and benefits.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
Watts Water Technologies is a leading global provider of water treatment and control solutions. We are committed to delivering exceptional customer service, innovative products, and sustainable solutions that make a positive impact on the environment.
