Luxury Service Ambassador
hace 3 semanas
Company Overview
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers authentic experiences that evoke lasting memories.
We have been exceeding the desires of the luxury traveler for over 100 years, starting from our roots in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties.
Our hotels and resorts are unique expressions of their locales - a portal to the destination's cultural charms and treasures.
We invite you to join us on our journey if you appreciate evocative storytelling, have an interest in this destination's heritage, and want to deliver genuine hospitality.
Job Summary
This role requires engaging hotel guests to enhance their service experience through activation of outlet services within the lobby area. Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers.
Report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications. Follow all company policies and procedures to ensure uniform and personal appearance are clean and professional.
Responsibilities
- Gather and summarize local area knowledge to inform guests about the property and surrounding amenities, including special events and local activities.
- Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
- Welcome and acknowledge guests according to company standards and anticipate their service needs.
- Develop and maintain positive working relationships with others and support the team to reach common goals.
- Comply with quality assurance expectations and standards.
Requirements
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Maintain a clean and professional uniform and personal appearance.
- Frequently interact with guests and colleagues in a friendly and courteous manner.
Salary Information
The estimated salary for this position is $40,000 - $60,000 per year, depending on experience and qualifications.
About Marriott International
Marriott International, Inc. is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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