Customer Service Ambassador
hace 1 día
At American Express, we're committed to delivering exceptional customer experiences that leave a lasting impact. As a Customer Service Ambassador, you'll play a vital role in helping us achieve this goal.
About the Role:
We're seeking a highly skilled and passionate individual to join our team as a Customer Service Ambassador. In this role, you'll be responsible for providing world-class service to our cardholders, ensuring their needs are met and exceeded through personalized interactions.
Your Key Responsibilities:
- Maximize our services and benefits to establish AMEX as the business card of choice for affiliates and drive brand loyalty.
- Analyze cardholders' spending history and trends to determine their needs and provide tailored solutions.
- Achieve pre-established goals of service and efficiency, consistently delivering high-quality results.
- Efficiently handle inquiries from card members, responding to a large volume of calls with extraordinary customer service.
- Demonstrate conversational skills and knowledge of Microsoft Office to navigate complex issues and provide resolutions.
What We Offer:
We're committed to supporting your growth and development within the company. As a Customer Service Ambassador, you can expect:
- Competitive base salary: $60,000 - $80,000 per year, depending on location.
- Bonus incentives to recognize and reward outstanding performance.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible working model with hybrid, onsite, or virtual arrangements.
- Generous paid parental leave policies.
- Free access to global on-site wellness centers staffed with nurses and doctors.
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities to help you grow and succeed.
About American Express:
We're a global leader in the financial services industry, dedicated to delivering exceptional customer experiences that leave a lasting impact. Our diverse community of colleagues is united by a shared commitment to backing our customers, communities, and each other. If you're passionate about customer service and eager to grow with a dynamic organization, we encourage you to apply for this exciting opportunity.
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