Regional HR Services Director

hace 2 semanas

Xico, México Wtw A tiempo completo
Job Description

We are seeking an experienced HR professional to join our team as a Regional HR Services Director in Latin America. This is a unique opportunity to lead and manage the HR Services function for the region, providing strategic guidance and support to the business.

About the Role

The Regional HR Services Director will be responsible for managing the end-to-end HR services delivery, including employee lifecycle administration, HR process improvement, and operational excellence. You will work closely with cross-functional partners to establish and achieve performance targets for service levels, quality, experience, and cost.

Key Responsibilities

  • Lead and manage the HR Services team across Latin America, providing coaching and development opportunities to enhance their skills and expertise.
  • Develop and implement strategies to improve HR processes, ensuring compliance with national legal and regulatory requirements.
  • Collaborate with regional stakeholders to ensure seamless integration of HR services, including Payroll, Benefits, and Employee Relations.
  • Partner with the Center of Expertise to deliver key HR programs, such as Annual Cycle activities, and with the Recruitment team to ensure end-to-end recruitment and onboarding experience.
  • Ensure timely and accurate data maintenance in all HR systems, reviewing audits and adding new information as necessary.
  • Support colleague/manager inquiries and process requests, troubleshooting complex issues and providing expertise and guidance.
  • Develop and maintain strong working relationships with regional HR delivery teams and other key stakeholders.

Requirements

  • An experienced HR professional with operational and administrative experience across a broad spectrum of areas.
  • A strong service mindset and ability to adapt and adjust on short notice to fast-changing environments.
  • Experience as a collaborative manager, comfortable managing a large team and holding them accountable for deliverables in a fast-paced and ever-changing environment.
  • Demonstrated proficiency in utilizing a wide range of technology, including HR Cloud and ServiceNow.
  • Demonstrated flexibility to work on multiple work streams with varying deadlines, outcomes, and objectives.

What We Offer

We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience, as well as a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

Language Requirements

Fluency in English and Spanish is required, with Portuguese being a plus.

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