Regional Director of Client Services B2B Mexico

hace 1 día


Xico, México Morgan Philips Executive Search A tiempo completo

Morgan Philips Executive Search is a leading provider of executive search services, and we are currently seeking an exceptional Regional Director of Client Services to join our team in Mexico.

As a Regional Director of Client Services, you will be responsible for ensuring that our clients receive the highest level of service while supporting the company's business goals. This role requires a strategic thinker who can develop and implement client service strategies that drive sales growth and deliver a positive experience for all clients.

Key Responsibilities:

  • Build and maintain strong relationships with clients to understand their needs and preferences.
  • Oversee a team of customer service professionals to ensure they provide an exceptional client experience.
  • Develop and implement creative solutions to deliver an outstanding client experience.
  • Develop and oversee the implementation of client service protocols to ensure consistency and quality.
  • Resolve complex client issues or disputes in a professional manner.
  • Participate in incident calls with other involved teams to resolve issues efficiently.
  • Coach and support team members to help them meet departmental goals.
  • Prepare monthly and quarterly reports to track key performance indicators (KPIs) and identify areas for improvement.

Main Requirements:

  • Bachelor's degree in Business, Computer Science, or related field.
  • Strong communication skills to build effective relationships with clients and internal stakeholders.
  • Ability to meet deadlines and work under pressure.
  • Proficiency in computer applications and advanced English language skills.

We offer a competitive salary range of $80,000 - $120,000 per annum, depending on experience, plus benefits and opportunities for career advancement in a dynamic and supportive environment.



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