Regional Director of Client Services B2B Mexico
hace 1 día
Morgan Philips Executive Search is a leading provider of executive search services, and we are currently seeking an exceptional Regional Director of Client Services to join our team in Mexico.
As a Regional Director of Client Services, you will be responsible for ensuring that our clients receive the highest level of service while supporting the company's business goals. This role requires a strategic thinker who can develop and implement client service strategies that drive sales growth and deliver a positive experience for all clients.
Key Responsibilities:
- Build and maintain strong relationships with clients to understand their needs and preferences.
- Oversee a team of customer service professionals to ensure they provide an exceptional client experience.
- Develop and implement creative solutions to deliver an outstanding client experience.
- Develop and oversee the implementation of client service protocols to ensure consistency and quality.
- Resolve complex client issues or disputes in a professional manner.
- Participate in incident calls with other involved teams to resolve issues efficiently.
- Coach and support team members to help them meet departmental goals.
- Prepare monthly and quarterly reports to track key performance indicators (KPIs) and identify areas for improvement.
Main Requirements:
- Bachelor's degree in Business, Computer Science, or related field.
- Strong communication skills to build effective relationships with clients and internal stakeholders.
- Ability to meet deadlines and work under pressure.
- Proficiency in computer applications and advanced English language skills.
We offer a competitive salary range of $80,000 - $120,000 per annum, depending on experience, plus benefits and opportunities for career advancement in a dynamic and supportive environment.
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