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Customer Service Representative Senior
hace 2 meses
**Job Summary**
Johnson Controls International is seeking a highly skilled and customer-focused Senior Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring customer satisfaction.
**Key Responsibilities**
• Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
• Monitor and manage customer backorders, ensuring timely delivery and communication with customers.
• Handle customer complaints and non-conformities, escalating issues as necessary to ensure customer satisfaction.
• Coordinate with internal teams, including sales, warehouse, and supply chain, to resolve customer issues and improve overall customer experience.
• Maintain accurate and up-to-date customer information, including order history and communication records.
• Collaborate with colleagues to identify and implement process improvements, ensuring efficient and effective customer service.
• Develop and maintain strong relationships with customers, understanding their needs and preferences to provide tailored solutions.
• Stay up-to-date with product knowledge, industry trends, and company policies to provide expert advice and guidance to customers.
**Requirements**
• Bachelor's degree in business, international relations, or related field.
• Proficiency in English language, with excellent written and verbal communication skills.
• Previous experience in customer service, preferably in a manufacturing environment.
• Strong problem-solving skills, with ability to analyze complex issues and develop effective solutions.
• Proficiency in SAP, with ability to navigate and utilize system to resolve customer issues.
• Strong customer service skills, with ability to work in a fast-paced environment and meet customer expectations.
• Ability to work independently and as part of a team, with strong collaboration and communication skills.
**What We Offer**
Johnson Controls International is committed to providing a positive and inclusive work environment, with opportunities for growth and development. We offer a competitive salary and benefits package, as well as a range of employee perks and recognition programs.
