Global Service Agent

hace 3 semanas


Santiago de Querétaro, Querétaro de Arteaga, México FedEx A tiempo completo

Job Overview:

The Global Service Agent will be responsible for providing exceptional customer service and support to our international customers. This role will involve coordinating logistics, resolving issues, and ensuring timely delivery of shipments.

Key Responsibilities:

  • Maintains control of heavy export cargo
  • Provides support to sales, customs, and ramp operations
  • Monitors shipments, researches transit delays, and initiates actions to complete delivery
  • Advises customers on documents required and correct completion of paperwork
  • Acts as a liaison between sales, customer, brokers, shippers/recipients, origin station/ramp, regulatory agencies, FedEx companies, and others

Requirements:

  • High School Degree/Equivalent
  • Proficiency in English (450 TOEIC points)
  • Three (3) years work experience providing direct customer service related to international transportation, freight forwarding, dangerous goods or brokerage service
  • Knowledge of mainframe, PC systems, & web based applications (i.e. COSMOS, KIAC, VISA, CHEERS, FAMIS, CAGE, AMBASSADOR, etc.) and PC software, (i.e. word processing, spreadsheet, etc)
  • Excellent human relations and communication skills
  • Good analytical and prioritizing skills
  • Ability to successfully complete all basic and recurrent training
  • Flexibility to work different shifts required

About FedEx:

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.

FedEx is consistently named among the World's most valuable and admired brands. Some of our recent awards include:

  • 2020 Fortune's World Most Admired Companies (14th)
  • 2019 Fortune's Best Places to Work (15th)
  • 2019 Forbes's One of the "Best Employers for Diversity"
  • 2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)
  • 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
  • 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
  • 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
  • 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.


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