Employee Relations Specialist

hace 1 mes


Santiago de Querétaro, Querétaro de Arteaga, México Kerry A tiempo completo
About Kerry

Kerry is a leading taste and nutrition company, partnering with customers to create healthier, tastier, and more sustainable products. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition.

Key Responsibilities
  1. Provide advice and support to Employees and People Managers on Employee Relations cases.
  2. Manage the formal case cycle, coordinating case management processes using technology and methods of communication.
  3. Co-ordinate and deliver training to People Managers, enabling them to manage and develop their teams effectively.
  4. Ensure a positive experience for all Employees and People Managers by maintaining respect and delivering excellent customer service.
  5. Update Tier 0 information and guidance, recommending legislative updates to Knowledge base articles and reviewing Virtual Agent chats.
  6. Provide evidence-based advice and guidance on emerging trends and patterns in business areas and among team members.
  7. Collaborate with Specialist / Service Centre teams to ensure alignment and consistency of services delivered.
Requirements
  • Depth knowledge of ServiceNow and advanced functionality.
  • Ability to manage cases, oversee workloads, and resolve complex processes.
  • Advanced reporting and analytical skills to address rising trends and areas of interest.
  • Knowledge of relevant employment law, local regulations, and employee relations case law.
  • High level of English language proficiency as Kerry's most widely spoken language.
Estimate Salary Range

The estimated salary range for this role is $80,000 - $110,000 per annum, based on location and industry standards.



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