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Middle L2 Support Engineer
hace 2 meses
About the Role
Svitla Systems Inc. is seeking a skilled Middle L2 Support Engineer to join our team in Mexico. Our client is a leading biopharmaceutical company that specializes in discovering, developing, and commercializing prescription medicines.
Key Responsibilities
- Assist in designing, developing, implementing, and supporting information services applications.
- Analyze requirements, implement application components, and support application enhancements and maintenance.
- Collaborate with third-party suppliers and provide code assurance and testing for applications developed in-house.
- Specialize in a particular area of application engineering and adhere to established lifecycle methodology and practices.
Requirements
- 1-2 years of experience with L2/L3 support.
- Experience working on Agile projects.
- Lateral thinking.
- Skills in customer service.
- Advanced English.
- 1 or 2 years of experience working with support tools Service Now (nice to have).
- ITIL Foundation certification.
What We Offer
- Work with a global, science-led biopharmaceutical company.
- US and EU projects based on advanced technologies.
- Legal IMSS contract and competitive compensation.
- Flexibility in workspace, either remote or in our welcoming office.
- Remote work financial support.
- Comprehensive medical insurance including family.
- Life insurance, maternity policy, family days off.
- Christmas Bonus in the amount of 30 days' salary.
- Bonuses for recommendations of new employees.
- Bonuses for article writing, public talks, and other activities.
- English lessons and education with Platzi.
- Free webinars, meetups, and conferences organized by Svitla.
- Monthly Pantry Vouchers, free office snacks, and drinks.
- Fun corporate online/offline celebrations and activities.
About Svitla
Svitla Systems is a global trusted IT solutions company headquartered in California, with business and development offices throughout the US, Latin America, Europe, and Asia. We are an outspoken advocate of workplace flexibility, known for our well-established remote culture, individual approach to our teammates' professional and personal growth, and family-like environment.
Our Mission
Our global mission is to build a business that contributes to the well-being of our partners, personnel, and their families, improves our communities, and makes a lasting difference in the world.
