Strategic Learning Experience Designer
hace 1 mes
We're seeking an innovative Strategic Learning Experience Designer to join our team at American Express. In this role, you'll have the opportunity to design and develop engaging learning experiences that drive business results.
About Us
At American Express, we're committed to providing our customers with the world's best customer experience. Our Global Learning and Knowledge Management (GLKM) team plays a critical role in achieving this goal by developing learning programs that help our employees succeed.
Your Key Responsibilities
- Design and manage instructional design projects that transform learning into a more engaging and interactive process.
- Partner with leaders and designers to define needs, translate business requirements into performance-based learning, and execute innovative learning strategies.
- Manage the overall curriculum design for programs and processes while collaborating with Instructional Designers and partners to implement design products.
- Closely partner with GLKM team members to deliver a globally consistent training experience that directly impacts the success of American Express and our internal clients.
- Drive measurable positive business impact, including top box customer satisfaction results, through the design of learning programs.
What You'll Need
- Extensive experience designing, developing, and delivering emerging learning solutions, including game-based learning, video, micro-learning, simulations, and immersive scenarios requiring multiple branching elements.
- Strong project management and leadership proficiencies to achieve design target timelines.
- Advanced English language skills.
- Experience in project management.
- Superior interpersonal, writing, and communication skills enabling interfaces with all levels of the organization and stakeholders.
- Demonstrated interest in growth and knowledge in adult learning theory and education technologies.
- Ability to use Microsoft Office Products in Word, PowerPoint, Excel, and Project.
What We Offer
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. These include:
- Competitive base salary: $120,000 - $180,000 per year, depending on location.
- Bonus incentives.
- Support for financial-well-being and retirement.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
- Generous paid parental leave policies.
- Free access to global on-site wellness centers staffed with nurses and doctors.
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
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