Learning Production Regional Manager

hace 9 horas


Xico, México Msd A tiempo completo
Job Summary

We are seeking an experienced Learning Production Regional Manager to lead the strategic delivery of business-as-usual Learning Production services globally. As a key member of our team, you will be responsible for managing supplier teams, resolving escalated service issues, and ensuring adherence to agreed service levels.

About the Role
  • Manage day-to-day operations of supplier teams and resolve escalated service issues.
  • Coach and align supplier teams to ensure adherence to agreed service levels.
  • Track and monitor budget disbursements on outsourced resources and report progress against plan.
ResponsibilitiesEscalation/Improvement
  • Resolve all escalated service issues as a priority.
  • Evaluate procedures and processes to identify opportunities for improvement.
  • Identify process improvement opportunities and relay them to relevant stakeholders.
Supplier Management
  • Focus on coaching and improving the service of supplier teams.
  • Assist in the management of Learning Production teams, defining strategies and requirements.
  • Develop a trusted advisor relationship with client contacts through effective communication.
Budget Tracking & Reporting
  • Provide support to Delivery Assurance Lead in budgeting activities related to vendors.
  • Assist with budget planning, reporting, and monitoring progress against overall plan.
Requirements
  • Proven knowledge and understanding of the learning delivery model.
  • Experience with Learning Management Systems (LMS).
  • Strong ability to acquire and process knowledge aligned to the learning portfolio.
  • Excellent communication and influencing skills.
What We Offer

A competitive salary of $120,000 - $180,000 per year, depending on experience and qualifications, plus benefits package.


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