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Maintenance Specialist

hace 2 meses


Cancún, Quintana Roo, México 253 KONE Mexico S.A. de C.V. A tiempo completo

Job Summary

We are seeking a skilled Maintenance Technician to join our team at 253 KONE Mexico S.A. de C.V. The successful candidate will be responsible for delivering exceptional customer service and ensuring the safe and efficient operation of our equipment.

Key Responsibilities

  • Provide proactive and precise on-site communication to ensure customer satisfaction.
  • Accurately report work performed in real-time to ensure the accuracy of e-Optimum and Customer Notification.
  • Maintain excellent relationships with customers, contact persons, and end-users by applying the Ambassador attitude.
  • Ensure equipment safety and performance.
  • Manage the site environment during service operations.
  • Identify site risks and communicate them to the supervisor.
  • Take immediate action on site in case of high-risk identification and apply the escalation procedure.
  • Identify unplanned service repairs based on equipment needs, contact the on-site contact person, and perform them.

Service Operations

  • Ensure end-users and site safety.
  • Provide a safe working environment.
  • Carry out operations according to maintenance and safety instructions.
  • Execute service visits (planned maintenance, callouts, and service repairs) respecting the schedule, quality standards, time allocation, and processes.
  • Plan workload in conjunction with the service supervisor.
  • Raise sales leads to the supervisor.
  • Report work done according to the process.
  • Submit timesheets based on execution.
  • Manage proximity stock, identify spare needs, and request spares from the supervisor.
  • Keep service tooling, van, instruments, etc., safe, maintained, and in good condition.
  • Contribute to the ongoing improvement of products, methods, and safety by providing feedback to the PCM organization and supervisor.

Leadership / People Management

  • Provide regular updates to the supervisor on all relevant information.
  • Be familiar with all aspects of lift and associated technology and be accountable for attending proposed training.
  • May be required to give training/coaching to persons nominated by the supervisor.