IT Support Specialist

hace 3 semanas


Cancún, Quintana Roo, México Playa Hotels & Resorts A tiempo completo

Job Title: Technical Support Role

Job Summary:

We are seeking a highly skilled and detail-oriented Technical Support professional to join our team at Playa Hotels & Resorts. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our computer users, addressing their software and hardware problems, and ensuring seamless technical operations within the organization.

Key Responsibilities:

  • Provide technical support to computer users, addressing their software and hardware problems, and ensuring timely resolutions.
  • Respond to end-user inquiries and troubleshoot common issues through phone, email, and in-person communication.
  • Document support requests and resolutions using our internal ticketing system.
  • Assist with the installation, configuration, and ongoing maintenance of computer hardware and software.
  • Track inventory of equipment, accessories, and supplies, and prepare requirements for replacements and upgrades.
  • Provide basic training and assistance in using computer applications and operating systems.
  • Collaborate with other IT professionals in the team to resolve more complex issues.
  • Participate in regular meetings with the Information Technology Department for updates on available tools, resources, and protocols.
  • Report any persistent or serious IT issues or risks to higher management.

Requirements:

  • Associate's Degree, Bachelor's Degree, or Master's Degree in a related field is preferred.
  • Equivalent combination of education and experience will be considered.
  • CompTIA A+, Microsoft Certified IT Professional (MCITP), and Information Technology Infrastructure Library (ITIL) certifications are desirable.

About Us:

Playa Hotels & Resorts is an equal opportunities employer and welcomes applications from all qualified candidates. We offer a dynamic and supportive work environment, and a comprehensive benefits package. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.

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