Technical Support Specialist

hace 4 semanas


Cancún, Quintana Roo, México Playa Hotels & Resorts A tiempo completo

**Technical Support Role**:

At Playa Hotels & Resorts, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to computer users within the organization.

**Key Responsibilities**:

• Provide technical support to computer users, addressing their software and hardware problems.

• Document support requests and resolutions using the internal ticketing system.

• Assist with the installation, configuration, and ongoing maintenance of computer hardware and software.

• Track inventory of equipment, accessories, and supplies; prepare requirements for replacements and upgrades.

• Collaborate with other IT professionals in the team to resolve more complex issues.

• Participate in regular meetings with the Information Technology Department for updates on available tools, resources, and protocols.

• Report any persistent or serious IT issues or risks to higher management.

**Requirements**:

• Associate's Degree, Bachelor's Degree or Master's Degree in a related field is preferred.

• Equivalent combination of education and experience will be considered.

• CompTIA A+, Microsoft Certified IT Professional (MCITP), Information Technology Infrastructure Library (ITIL) certifications are required or preferred.

**What We Offer**:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

**Equal Employment Opportunity**:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, protected veteran status, genetics, gender identity or expression, national origin, or disability.


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