Customer Service Coordinator

hace 5 días


Ciudad de México, Ciudad de México AIG A tiempo completo

Job Summary

AIG is seeking a highly skilled and bilingual Customer Service Coordinator to join our team in Mexico City. As a Customer Service Coordinator, you will play a critical role in ensuring our clients receive exceptional service and support in their time of need.

Key Responsibilities

  • Provide superior customer service to clients via phone, email, and chat.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Collaborate with internal teams to ensure seamless service delivery.
  • Develop and maintain knowledge of AIG's products and services.
  • Meet or exceed performance metrics and quality standards.

Requirements

  • 2+ years of experience in customer service or a related field.
  • Fluent Spanish and English (reading, writing, and speaking).
  • Basic to intermediate knowledge of Microsoft Office suite skills (Word, PowerPoint, Outlook).
  • Effective teamworking, communication, and customer service skills.
  • A strong orientation to problem-solving and sense of urgency.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a global leader in the insurance industry.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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