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Customer Service Coordinator
hace 2 meses
Job Summary
AIG is seeking a highly skilled Customer Service Coordinator to join our team in Mexico City. As a key member of our Customer Service team, you will play a critical role in ensuring our clients receive exceptional support and service.
Key Responsibilities
- Provide timely and effective support to clients via phone, email, and other communication channels.
- Collaborate with internal teams to resolve client issues and concerns.
- Develop and maintain a deep understanding of our products and services to provide accurate and informed support.
- Identify and escalate complex issues to senior team members for resolution.
- Contribute to the development and implementation of process improvements to enhance client satisfaction and experience.
Requirements
- 2+ years of experience in customer service or a related field.
- Fluent Spanish, Portuguese, and English language skills.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Basic to intermediate knowledge of Microsoft Office Suite skills.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- A chance to work with a global leader in the insurance industry.
About AIG
AIG is a global leader in commercial and personal insurance solutions. We are committed to creating a culture of inclusion and belonging, where our employees feel valued and empowered to succeed.
Equal Opportunity Employer
AIG is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodations to job applicants and employees with physical or mental disabilities.
