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Customer Success Manager
hace 2 meses
About Salesforce
We're a leading technology company that empowers businesses to succeed in the digital age. Our mission is to help companies of all sizes and industries leverage the power of technology to drive growth, innovation, and customer satisfaction.
Job Summary
We're seeking a highly motivated and customer-focused Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.
Key Responsibilities
- Partner with a small number of assigned accounts to understand their business goals, challenges, and objectives.
- Develop and execute customized account plans to drive customer success and growth.
- Serve as a subject matter expert for our Marketing Cloud platform, providing technical guidance and support to customers.
- Build and maintain strong relationships with customer stakeholders, including IT and business executive leadership.
- Collaborate with cross-functional teams to identify and address customer needs, and to develop and implement solutions that drive business value.
- Conduct regular business reviews with customers to assess their progress, identify areas for improvement, and provide recommendations for growth and optimization.
- Stay up-to-date with the latest industry trends, technologies, and best practices to ensure our customers are equipped to succeed in a rapidly changing business environment.
Requirements
- 5+ years of experience in technical customer success, customer success management, SaaS platform use, or project leadership.
- Exceptional communication and presentation skills, with the ability to influence at all levels, including executive and C-level.
- Ability to analyze technical concepts and translate them into business terms.
- Experience leading efforts of cross-functional teams to facilitate resolution of customer needs.
- Preferred: +2 years in Salesforce Ecosystem, Salesforce product certifications (e.g., Marketing Associate, Marketing Cloud Administrator).
What We Offer
At Salesforce, we offer a dynamic and supportive work environment, competitive compensation and benefits, and opportunities for professional growth and development. If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.
