IT Support Team Lead

hace 11 horas


Guadalajara, Jalisco, México Koch Global Services A tiempo completo
About This Role

We are seeking a seasoned IT Support Team Lead to join our team at Koch Global Services. As a leader in our second-level IT support organization, you will oversee a cross-functional team leveraging Intelligent Swarming methodology.

Responsibilities
  • Develop and coach employees on our culture of Principle-Based Management
  • Supervise and mentor Technical Support Specialists in day-to-day operations of providing level 2 IT support to internal customers
  • Provide strong leadership with excellent interpersonal, team building, communication, and influencing skills to drive positive outcomes and business value
  • Identify, assess, and work to close gaps in employee performance and development areas to improve performance and prepare them for their next career path opportunity

You will also be responsible for monitoring and managing group and individual performance to ensure the team is efficiently and effectively addressing consumer issues and meeting service level commitments.

Requirements
  • Experience in a leadership role managing a team
  • Experience developing talent individually and organizationally
  • Experience leading remote teams

A successful candidate will have experience working in an IT-leveraged shared service environment, ability to drive process improvement and experimentation initiatives, and understanding of KPIs and SLAs.

About Us

Koch Global Services creates solutions spanning technology, human resources, finance, project management, and more. With locations worldwide, our employees have the opportunity to make a global impact.

We empower our employees to do what they do best to make life better. Our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Compensation

The estimated salary range for this position is $90,000-$120,000 per year, depending on experience.


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