IT Support Team Lead
hace 11 horas
We are seeking a seasoned IT Support Team Lead to join our team at Koch Global Services. As a leader in our second-level IT support organization, you will oversee a cross-functional team leveraging Intelligent Swarming methodology.
Responsibilities- Develop and coach employees on our culture of Principle-Based Management
- Supervise and mentor Technical Support Specialists in day-to-day operations of providing level 2 IT support to internal customers
- Provide strong leadership with excellent interpersonal, team building, communication, and influencing skills to drive positive outcomes and business value
- Identify, assess, and work to close gaps in employee performance and development areas to improve performance and prepare them for their next career path opportunity
You will also be responsible for monitoring and managing group and individual performance to ensure the team is efficiently and effectively addressing consumer issues and meeting service level commitments.
Requirements- Experience in a leadership role managing a team
- Experience developing talent individually and organizationally
- Experience leading remote teams
A successful candidate will have experience working in an IT-leveraged shared service environment, ability to drive process improvement and experimentation initiatives, and understanding of KPIs and SLAs.
About UsKoch Global Services creates solutions spanning technology, human resources, finance, project management, and more. With locations worldwide, our employees have the opportunity to make a global impact.
We empower our employees to do what they do best to make life better. Our business philosophy helps employees unleash their potential while creating value for themselves and the company.
CompensationThe estimated salary range for this position is $90,000-$120,000 per year, depending on experience.
-
IT Support Team Lead
hace 2 semanas
Guadalajara, Jalisco, México Koch Global Services A tiempo completoCompany Overview Koch Global Services is a leading provider of innovative solutions to the global marketplace. As a Technical Support Supervisor in our second-level IT support organization, you will lead a cross-functional team identifying and developing your team's unique comparative advantages that will allow them to create value in their current role...
-
IT Support Operations Lead
hace 2 semanas
Guadalajara, Jalisco, México Koch Global Services A tiempo completoAbout Koch Global ServicesKoch Global Services is a leading provider of IT support services, dedicated to delivering exceptional customer experiences across multiple business groups.Job Summary:We are seeking an experienced IT Support Operations Lead to join our team. As a key member of our second-level IT support organization, you will lead a...
-
Technical Support Team Lead
hace 1 mes
Guadalajara, Jalisco, México Koch Global Services A tiempo completoYour RoleAs a Technical Support Supervisor at Koch Global Services, you will lead a cross-functional team in identifying and developing unique comparative advantages to create value in their current role and prepare for future growth.Our TeamOur Shared Services Center provides support to all Koch businesses across the globe, collaborating with a team of...
-
Customer Support Team Lead
hace 12 horas
Guadalajara, Jalisco, México Teamviewer Gmbh A tiempo completo**Job Overview**TeamViewer GmbH, a leading global technology company, is seeking a highly skilled Customer Support Team Lead to oversee the Americas region. As part of our dynamic team, you will play a crucial role in ensuring exceptional customer satisfaction by managing and developing a team of customer support representatives.**Responsibilities:**Lead,...
-
Customer Support Team Lead, Mexico
hace 2 semanas
Guadalajara, Jalisco, México Salesloft A tiempo completoAbout SalesloftSalesloft is a leading sales engagement platform that empowers companies to maximize revenue by creating a fantastic buying experience.With over 450 employees and offices in Atlanta, San Francisco, New York, London, and Guadalajara, we're rapidly growing and looking for talented individuals to join our team.Job Title: Customer Support Team...
-
Technical Support Lead
hace 10 horas
Guadalajara, Jalisco, México Koch Industries A tiempo completoWe are seeking a seasoned IT Supervisor to lead our Technical Support team in providing exceptional service to our internal customers across various business units. This role is an excellent opportunity for a motivated and experienced professional to take on new challenges, develop their skills, and contribute to the growth of our organization.About the...
-
Service Desk IT Team Lead
hace 1 mes
Guadalajara, Jalisco, México Plexus A tiempo completoPurpose: As a key member of the Plexus Site IT team, this role requires a strong leader to oversee daily activities and ensure the delivery of IT services to the site in cooperation with the global IT organization and resources.Key Responsibilities:- Leadership: Manage and coordinate daily activities of highly skilled technical resources to ensure timely...
-
IT Service Management Team Lead
hace 6 días
Guadalajara, Jalisco, México Epam A tiempo completoAbout the RoleWe are seeking a seasoned IT Service Management professional to lead our team in Guadalajara. As an Escalation Manager, you will be responsible for providing exceptional support services to our clients, leading geo-distributed teams, and ensuring efficient resolution of conflicts and escalations.Job SummaryLead multiple geo-distributed teams to...
-
IT Technical Lead
hace 1 mes
Guadalajara, Jalisco, México Jabil Circuit A tiempo completoAt Jabil, we strive to make anything possible and everything better. As a trusted partner for the world's top brands, we offer comprehensive engineering, manufacturing, and supply chain solutions.Job SummaryWe are seeking a Technical Lead for IT Systems to coordinate a team of resources and ensure quality and timely delivery of projects. The ideal candidate...
-
IT Support Specialist
hace 1 mes
Guadalajara, Jalisco, México Baxter A tiempo completoAbout VantiveVantive is a new company built on Baxter's legacy, focusing on kidney care and other vital organ support. We're driven to improve patients' lives worldwide.Your Role at BaxterKey ResponsibilitiesDocument tickets with detailed resolutions and research comprehensive solutions for recurring problems.Perform proactive IT support walkthroughs to...
-
IT Support Services Manager in Guadalajara
hace 2 semanas
Guadalajara, Jalisco, México Epam A tiempo completoAre you a skilled leader looking for a new challenge? EPAM, a leading global provider of digital platform engineering and development services, is seeking an experienced IT Support Services Manager to join our team in Guadalajara.As an IT Support Services Manager at EPAM, you will play a pivotal role in delivering top-notch support services to our clients....
-
Technology Supervisor
hace 4 semanas
Guadalajara, Jalisco, México Koch Industries México A tiempo completoJob SummaryWe are seeking a highly skilled Technology Supervisor to lead our IT support team. As a leader in our second-level IT support organization, you will be responsible for supervising, coaching, and mentoring a team of Technical Support Specialists in the day-to-day operations of providing level 2 IT support to internal customers.Key...
-
Customer Support Team Lead
hace 11 horas
Guadalajara, Jalisco, México Arrive Logistics A tiempo completoAbout the RoleWe are seeking a seasoned professional to lead our customer support team in Guadalajara, Mexico. As the Customer Support Team Lead, you will be responsible for managing accounts receivable, overseeing a team of customer relations specialists and clerks, and working closely with sales teams to ensure efficient completion of accounting tasks.Key...
-
Customer Support Team Lead Position
hace 1 mes
Guadalajara, Jalisco, México Arrive Logistics A tiempo completoAbout the RoleThe Customer Support Team Lead is a key member of the Arrive Logistics team, responsible for overseeing the accounts receivable function and managing a team of Customer Relations Specialists and Clerks. This position requires strong leadership and communication skills, as well as a keen eye for detail and a passion for process improvement.Key...
-
IT Support Specialist
hace 1 mes
Guadalajara, Jalisco, México Sanmina Corporation A tiempo completo**Role Summary**Sanmina Corporation is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to computer equipment, troubleshooting software and hardware issues, and maintaining system uptime.Key ResponsibilitiesTechnical support to computer equipment and...
-
Senior IT Support Manager
hace 3 semanas
Guadalajara, Jalisco, México Koch Global Services A tiempo completoAs a Technical Support Supervisor in Koch Global Services' second-level IT support organization, you will play a key role in leading a cross-functional team to identify and develop their unique comparative advantages. This will enable them to create value in their current role and prepare for future growth.Our TeamOur Shared Services Center provides support...
-
Technical IT Support Specialist
hace 4 días
Guadalajara, Jalisco, México Ab Agri A tiempo completoWe are seeking a skilled Technical IT Support Specialist to join our team at AB Agri. This is an exciting opportunity to work on a Windows 11 upgrade project, providing technical support and ensuring the smooth delivery of IT services.About the RoleThis is a contract-based position working 5 days a week from our head office in Lynchwood Business Park. You...
-
IT Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México Ntt Data A tiempo completoAbout the RoleWe are seeking an IT Support Specialist to join our team in Guadalajara, Jalisco, Mexico. As a key member of our support team, you will be responsible for providing technical assistance and troubleshooting to customers.
-
Senior Business Development Lead
hace 2 semanas
Guadalajara, Jalisco, México Snap It Go A tiempo completoSales Manager PositionAt Snap It Go, we are seeking an experienced Sales Manager to lead and motivate our sales team.About the Role:Prospect and build relationships with potential clients.Lead a remote and in-person sales team.Develop strategies to position our brand in the USA market.Recruit and train salespeople to meet our company's standards.Collaborate...
-
IT Operations Manager
hace 1 semana
Guadalajara, Jalisco, México Koch Global Services A tiempo completoKoch Global Services is a leading organization with a strong presence across the globe, providing top-notch services to its clients.Salary: $85,000 - $110,000 per annumAbout This RoleWe are seeking an experienced IT Operations Manager to lead our team of Technical Support Specialists. As a key member of our organization, you will be responsible for...