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Technical Support Lead

hace 1 mes


Guadalajara, Jalisco, México Koch Industries A tiempo completo

We are seeking a seasoned IT Supervisor to lead our Technical Support team in providing exceptional service to our internal customers across various business units. This role is an excellent opportunity for a motivated and experienced professional to take on new challenges, develop their skills, and contribute to the growth of our organization.

About the Role:

The IT Supervisor will be responsible for supervising a team of Technical Support Specialists, ensuring that they have the necessary resources and support to perform their duties effectively. This includes coaching, mentoring, and developing team members to improve their performance and prepare them for future career opportunities.

The successful candidate will have a strong background in IT, with experience in leading teams and managing technical support processes. They will also possess excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams and stakeholders.

Key Responsibilities:

  • Supervise and coach a team of Technical Support Specialists to ensure they meet their performance targets and provide high-quality service to internal customers.
  • Develop and implement strategies to improve team performance, including training and development programs, process improvements, and resource allocation.
  • Collaborate with other departments to identify and prioritize business needs, and develop solutions to meet those needs.
  • Manage and analyze data to track team performance, identify trends, and make data-driven decisions to drive improvement.
  • Participate in planning and budgeting activities to ensure the team's goals and objectives align with the company's overall strategy.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 5 years of experience in IT, with at least 2 years in a leadership or supervisory role.
  • Strong technical knowledge of IT systems, networks, and infrastructure.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups and individuals.
  • Able to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.

What We Offer:

Koch Industries offers a competitive salary and benefits package, including a base salary range of $83,000 - $110,000 per year, depending on experience. Other benefits include health insurance, retirement savings plan, paid time off, and opportunities for professional growth and development.