Technical IT Support Specialist
hace 1 mes
We are seeking a skilled Technical IT Support Specialist to join our team at AB Agri. This is an exciting opportunity to work on a Windows 11 upgrade project, providing technical support and ensuring the smooth delivery of IT services.
About the Role
This is a contract-based position working 5 days a week from our head office in Lynchwood Business Park. You will be responsible for troubleshooting and resolving hardware and software issues related to Windows operating systems, installing and configuring desktops and laptops with Windows 11, and monitoring our ticketing system to resolve user incidents and requests.
Key Responsibilities
- Troubleshoot and resolve hardware and software issues related to Windows operating systems.
- Install and configure desktops and laptops with Windows 11.
- Monitor our ticketing system to resolve user incidents and requests.
- Work with cross-functional teams to ensure key administration activities associated with the project tasks are achieved and maintained.
- Support the IT Service Delivery Manager and Project Lead where necessary.
Requirements
- Problem solving and troubleshooting abilities.
- Excellent service and support skills to provide to our business community and stakeholders.
- Ability to identify potential issues and work effectively with internal and external stakeholders.
- Good written and verbal communication skills to convey information effectively.
- Professionalism and ability to manage time effectively to meet deadlines and complete tasks.
- Team focus and ability to work efficiently and effectively to support team members.
About Us
We are AB Agri, part of Associated British Foods (ABF plc), and we're passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry. We delight our customers with great people like you who share common values and contribute to our fair, innovative, and inclusive culture.
Rewarding Your Passion
We reward our employees fairly for their hard work and dedication. Our benefits package includes annual salary reviews and incentive bonuses, ongoing career development, and enhanced family, financial, and wellbeing benefits.
Estimated Salary: £40,000 - £50,000 per annum (dependent on experience).
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