Responsable Pôle Support Production Specialist

hace 2 semanas


Xico, México Edenred A tiempo completo

Job Summary

The successful candidate will be responsible for managing the delivery of Production Support & Evolution teams located in Romania and Mexico. This role requires strong technical expertise and solution knowledge to provide oversight of major production incidents and ensure service continuity.

Key Responsibilities

• Manage delivery procedures for both domains, ensuring key performance indicators (KPIs) are properly followed and monitored.

• Prioritize developments between the two domains, ensuring continuous efficiency and quality in both domains.

• Provide technical support to the team through expertise and solution knowledge.

• Coordinate with the functional team on schedules, risks, and priorities.

• Manage a team member, with the team size evolving depending on platform expansion and specific projects.

Quality Aspects

• Ensure internal development standards are well understood and adhered to.

• Evolve internal development standards as necessary.

• Provide support to the team if standards are not understood or known.

Project Management

• Assess technical workloads.

• Estimate developments identified within the deployment framework, potentially drafting technical specifications.

• Organize, coordinate, and monitor all technical tasks from the technical design phase to post Go Live support.

Requirements

• Proven experience with EBS (minimum 10-12 years), particularly in its R12 version.

• Master in practice of several development tools related to the ERP, such as Forms, Report, Unix, PL/SQL, BI Publisher, Workflow, OAFramework, Web services, AME, Interfaces (File, REST API, etc.).

• Strong affinity for quality and adherence to procedures.

• Initial management experience.

• Familiar with the technical environment of the application.

• Proven experience on Oracle best practices.

• Ability to write technical documents and procedures.

• Proficiency in English (written and spoken) is essential.



  • Xico, México Mindtree Ltd. A tiempo completo

    Job Role: As a Production Support Specialist for the Cards and Payments domain, you will be responsible for 24x7 support and monitoring of applications that authorize and settle credit, debit, check, and prepaid transactions. You will also provide day-to-day support to our clients, merchants, gateways, and vendors when issues are encountered in the...


  • Xico, México Capgemini A tiempo completo

    **Job Summary:**We are seeking a highly skilled L2 Production Support Engineer to join our team at Capgemini. As a key member of our support team, you will be responsible for providing timely and responsive support to our clients, ensuring the smooth operation of our production systems.**Key Responsibilities:**Provide L2 support for production systems,...


  • Xico, México Citi A tiempo completo

    Job Description:The Senior IT Support Specialist is responsible for providing technical and business support for users of Citi Applications. Key responsibilities include resolving technical issues, driving stability, efficiency, and effectiveness improvements, and ensuring storage and archiving procedures are in place and functioning...


  • Xico, México Citi A tiempo completo

    OverviewCiti, a leading global bank, is seeking an experienced Senior Application Support Specialist to join our production operations team. As a key member of our support team, you will be responsible for ensuring the stability and efficiency of our applications, providing technical and business support to users, and driving improvements in system design...


  • Xico, México Jellyfish A tiempo completo

    Post Production SpecialistWe are seeking a highly skilled Video Post-Production Specialist to join our team at Jellyfish. As a key member of our production team, you will be responsible for managing localization/adaptation video projects across a variety of clients.Main Responsibilities:Work with our Post Production Director and other producers to develop...


  • Xico, México Hsbc A tiempo completo

    Role PurposeHSBC is seeking an experienced professional to join our Global CTCS Team in a Follow-the-Sun support model under Commercial Banking IT. The successful candidate will support urgent issues for multiple business systems and products within Commercial Banking, working closely with various Business & IT teams.Key ResponsibilitiesInvestigate system...


  • Xico, México Mindtree Ltd. A tiempo completo

    **Job Summary**As a Production Support Specialist at Mindtree Ltd., you will be responsible for providing 24x7 support and monitoring for applications that authorize and settle credit, debit, check, and prepaid transactions. You will also provide day-to-day support to our clients, merchants, gateways, and vendors when issues are encountered in the production...


  • Xico, México Blackrock Investments A tiempo completo

    **Sales Support Specialist Role**:We are seeking a highly skilled Sales Support Specialist to join our team at Blackrock Investments. As a Sales Support Specialist, you will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities:**• Respond to client inquiries and resolve issues in a timely and...


  • Xico, México Ust A tiempo completo

    **Production Support Lead**At UST, we're seeking a skilled Production Support Lead to join our team. As a key member of our infrastructure support team, you'll be responsible for leading and guiding the team to manage support issue resolution within defined timelines.**Key Responsibilities:**Lead and guide the team to manage support issue resolution within...


  • Xico, México Mindtree Ltd. A tiempo completo

    **Job Role:**As a Production Support Specialist for Payments, you will be part of the Production Support Team responsible for 24x7 support and monitoring for applications that authorize and settle credit, debit, check, and prepaid transactions. You will also provide day-to-day support to our clients, merchants, gateways, and vendors when issues are...


  • Xico, México Eaton A tiempo completo

    Eaton's ES AMER PCS division is currently seeking a highly skilled Procurement Support Specialist to join their team.**Job Summary**As a Procurement Support Specialist, you will be responsible for providing support to the supply chain group, planning, warehouse, engineering, production, finance, and other departments to ensure the efficient procurement of...


  • Xico, México Abb Schweiz Ag A tiempo completo

    About the RoleSales Support Specialist – Customer SupportJob SummaryWe are seeking a highly motivated and detail-oriented Sales Support Specialist to join our team at ABB Schweiz AG. As a Sales Support Specialist, you will play a critical role in providing technical assistance and support to both internal and external customers.Key ResponsibilitiesProvide...


  • Xico, México The Associated Press A tiempo completo

    About the RoleThe Associated Press seeks a highly skilled Implementation and Support Specialist to join its Workflow Solutions team. This role is responsible for providing assistance to media companies who utilize software licensed by AP.Key ResponsibilitiesProvide on-site, telephone, and remote support for software and systems used in television, radio,...


  • Xico, México Reser'S Fine Foods, Inc. A tiempo completo

    Reser's Fine Foods, Inc. is a leading manufacturer of premium salads and other prepared foods. Our company culture emphasizes employee growth and well-being. As an Office Support Specialist, you will play a vital role in supporting our production department. This position requires strong administrative skills and attention to detail.About the RoleThis is a...


  • Xico, México Citi A tiempo completo

    The Operations Support Specialist at Citi is responsible for providing day-to-day operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and the opening of accounts in coordination with the Operations - Core Team.**Key Responsibilities:**With a focus on operational excellence,...

  • Support Specialist

    hace 4 semanas


    Xico, México Sa Technologies Inc A tiempo completo

    Job SummaryWe are seeking a skilled Support Specialist to join our team at Sa Technologies Inc. as an It Customer Service--Remote. Key ResponsibilitiesOur ideal candidate will provide top-notch support to our clients, focusing on resolving connection issues related to Wi-Fi, passwords, or internet service provider problems. They will guide them through...

  • IT Support Specialist

    hace 7 días


    Xico, México Marriott International, Inc A tiempo completo

    Job OverviewThis role is an exciting opportunity to join Marriott International, Inc as an IT Support Specialist.


  • Xico, México Sae A tiempo completo

    Sáe, a leading technology company, seeks a talented Technical Support Specialist to join its team.As a Technical Support Specialist, you will provide remote assistance to clients in the US and Canada, troubleshooting issues with high-end printing equipment and offering actionable advice.The ideal candidate will possess strong communication skills, a systems...


  • Xico, México Philips A tiempo completo

    Job Title: Technical Support SpecialistWe're seeking a skilled Technical Support Specialist to join our team and provide top-notch technical support to our customers.Your Role:You'll be the first point of contact for customer technical issues, resolving them efficiently and ensuring customer satisfaction. Your responsibilities will include:Providing Advanced...


  • Xico, México Lexmark International, Inc. A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Lexmark International, Inc. as a Field Service Engineer.