Responsable Pôle Support Production Specialist
hace 2 semanas
Job Summary
The successful candidate will be responsible for managing the delivery of Production Support & Evolution teams located in Romania and Mexico. This role requires strong technical expertise and solution knowledge to provide oversight of major production incidents and ensure service continuity.
Key Responsibilities
• Manage delivery procedures for both domains, ensuring key performance indicators (KPIs) are properly followed and monitored.
• Prioritize developments between the two domains, ensuring continuous efficiency and quality in both domains.
• Provide technical support to the team through expertise and solution knowledge.
• Coordinate with the functional team on schedules, risks, and priorities.
• Manage a team member, with the team size evolving depending on platform expansion and specific projects.
Quality Aspects
• Ensure internal development standards are well understood and adhered to.
• Evolve internal development standards as necessary.
• Provide support to the team if standards are not understood or known.
Project Management
• Assess technical workloads.
• Estimate developments identified within the deployment framework, potentially drafting technical specifications.
• Organize, coordinate, and monitor all technical tasks from the technical design phase to post Go Live support.
Requirements
• Proven experience with EBS (minimum 10-12 years), particularly in its R12 version.
• Master in practice of several development tools related to the ERP, such as Forms, Report, Unix, PL/SQL, BI Publisher, Workflow, OAFramework, Web services, AME, Interfaces (File, REST API, etc.).
• Strong affinity for quality and adherence to procedures.
• Initial management experience.
• Familiar with the technical environment of the application.
• Proven experience on Oracle best practices.
• Ability to write technical documents and procedures.
• Proficiency in English (written and spoken) is essential.
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