Senior Application Support Specialist

hace 3 días


Xico, México Citi A tiempo completo
Overview

Citi, a leading global bank, is seeking an experienced Senior Application Support Specialist to join our production operations team. As a key member of our support team, you will be responsible for ensuring the stability and efficiency of our applications, providing technical and business support to users, and driving improvements in system design and functionality.

Job Summary

We are looking for a highly skilled and motivated individual with 5-8 years of experience in application support to fill this critical role. The ideal candidate will have advanced execution capabilities, excellent communication skills, and the ability to analyze complex issues and provide effective solutions.

Key Responsibilities:
  • Provide timely and effective technical and business support to users of Citi Applications
  • Develop and maintain technical support documentation to ensure that knowledge is shared across the team
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner
  • Partner with development and production support areas to prioritize bug fixes and support tooling requirements
  • Engage in post-implementation analysis to ensure successful system design and functionality
Requirements:
  • 5-8 years of experience in an application support role
  • Experience with programming languages such as Java and Cobol, with the ability to learn new technologies
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Excellent written and verbal communication skills, including the ability to explain technical issues in simple terms
  • Demonstrated analytical skills and ability to analyze complex issues
Benefits:
  • A competitive salary range of $90,000 - $120,000 per year, depending on experience
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A 401(k) plan with company match
  • Opportunities for professional growth and development
About Citi:

Citi is an equal opportunity and affirmative action employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.



  • Xico, México Viseo A tiempo completo

    Job SummaryWe are looking for a Retail Application Support Specialist to provide POS Application Maintenance support for our American customers.ResponsibilitiesCorrective maintenance: resolving incidents, correcting parameter settings, and modifying development


  • Xico, México Citi A tiempo completo

    Job SummaryThe Senior Application Support Specialist provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency, and effectiveness improvements to help the business succeed.Key ResponsibilitiesStart of day checks, continuous monitoring, and regional...


  • Xico, México Citi A tiempo completo

    About the RoleCiti is seeking a skilled Technical Support Specialist - Application Expert to join our team. This role requires strong technical expertise and business acumen to provide top-notch support for Citi Applications.


  • Xico, México Fleetcor A tiempo completo

    Job Title: IT Application Support SpecialistAbout the Role:Corpay is seeking an IT Application Support Specialist to provide first and second level support for customer and employee facing applications. The successful candidate will work remotely, but must be located in Mexico. We will provide a virtual training environment, a monthly home internet stipend,...


  • Xico, México Thomson Reuters A tiempo completo

    Job DescriptionWe are seeking a skilled Senior Financial Application Specialist to join our team.About the Role:As a Senior Financial Application Specialist, you will be responsible for providing technical support and guidance to our finance teams. You will drive service improvement and innovation in productivity, software quality, and reliability, including...


  • Xico, México Citi A tiempo completo

    Job Title: Application Support Senior AnalystThe Application Support Senior Analyst plays a critical role in ensuring the stability, efficiency, and effectiveness of Citi's applications. This position requires a strong technical background, excellent communication skills, and the ability to work collaboratively with various...


  • Xico, México Citi A tiempo completo

    **Job Overview**Citi is seeking a highly skilled Sr. Application Support to join our team. As a key member of our Application Support group, you will be responsible for providing technical and business support to users of our applications.Responsibilities:Technical Support: Provide technical support to users of our applications, including troubleshooting and...


  • Xico, México Capgemini A tiempo completo

    About CapgeminiWe are a global leader in consulting, technology services and digital transformation. Our team is made up of over 270,000 talented individuals, with the same goal: to deliver exceptional results through sustainable excellence.SalaryThe salary for this position ranges between $80,000 and $120,000 per annum, depending on your experience and...


  • Xico, México Citi A tiempo completo

    **Technical Expertise**:The Senior Application Support role at Citi involves providing technical and business support for users of our applications. This includes resolving issues efficiently, driving stability, efficiency, and effectiveness improvements to help the business succeed.Key responsibilities include:Performing start of day checks, continuous...


  • Xico, México Citi A tiempo completo

    Job Description:The Senior IT Support Specialist is responsible for providing technical and business support for users of Citi Applications. Key responsibilities include resolving technical issues, driving stability, efficiency, and effectiveness improvements, and ensuring storage and archiving procedures are in place and functioning...


  • Xico, México Hsbc A tiempo completo

    **Job Summary**We are seeking a highly skilled and experienced Senior Administrative Support Specialist to provide exceptional support to our Senior Management team within the Risk and Compliance Chief to Staff and Regulatory Compliance department.The ideal candidate will have a proven track record of providing responsive and high-quality senior...


  • Xico, México Citi A tiempo completo

    Job Title: Senior Application Support AnalystJob Summary:Citi is seeking a highly skilled Senior Application Support Analyst to provide technical and business support for users of Citi Applications. The ideal candidate will have a strong background in application support, with experience in troubleshooting and resolving complex technical issues.Key...


  • Xico, México Thermo Fisher Scientific A tiempo completo

    Job SummaryWe are seeking a skilled Senior Technical Support Specialist to provide direct technical support to computer system users at Thermo Fisher Scientific. The ideal candidate will possess excellent problem-solving skills and be able to resolve complex technical issues efficiently.About the RoleThis role involves providing assistance concerning the use...


  • Xico, México Sequoia Connect A tiempo completo

    Job Title: Senior Technical Support SpecialistAbout the Role:We are seeking a highly skilled Senior Technical Support Specialist to join our team at Sequoia Connect. As a key member of our infrastructure support team, you will be responsible for providing Level 3 technical support for infrastructure issues, troubleshooting and resolving complex technical...


  • Xico, México Microsoft A tiempo completo

    Opportunity OverviewWe are seeking a highly skilled Senior Leadership Support Specialist to join our team in Mexico as an Executive Assistant. This role is an excellent opportunity to contribute to the success of our General Manager Office and interact with top executives in Mexico and the Americas Region.


  • Xico, México Citi A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Senior Operations Support Specialist to join our team. This role is an exciting opportunity for a talented individual to contribute to the success of our organization.The ideal candidate will have a strong background in operations support, with experience in record maintenance, storage, and...


  • Xico, México Nielseniq A tiempo completo

    Job SummaryNielsenIQ is seeking a Senior Support Specialist to join our technology team. As a key member of our team, you will be responsible for providing support during critical outages and escalating degradation. Your primary focus will be on creating knowledge management documentation and submitting platform tickets for software defects identified and...


  • Xico, México Capgemini A tiempo completo

    **Job Summary**We are seeking a skilled Senior Technical Support Specialist to join our team at Capgemini. As a key member of our support team, you will be responsible for identifying defects, discrepancies, and trends through code debugging and log analysis.**Key Responsibilities**Identify and troubleshoot technical issues using SQL, Unix, and Shell...


  • Xico, México Thomson Reuters A tiempo completo

    About the RoleIn this opportunity as Application Support Analyst - Customer Service, you will:* Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.* Responsible for monitoring and analyzing business operational and technical key metrics.* Effectively articulate complex...


  • Xico, México Citi A tiempo completo

    Citi is seeking a talented Operations Support Specialist to join our team. This role is an entry-level position responsible for providing day-to-day operations support in alignment with Citi's operations support infrastructure and processes.**Key Responsibilities:**We are looking for a motivated individual who can follow established procedures to complete...