Senior Application Support Specialist
hace 3 días
Citi, a leading global bank, is seeking an experienced Senior Application Support Specialist to join our production operations team. As a key member of our support team, you will be responsible for ensuring the stability and efficiency of our applications, providing technical and business support to users, and driving improvements in system design and functionality.
Job SummaryWe are looking for a highly skilled and motivated individual with 5-8 years of experience in application support to fill this critical role. The ideal candidate will have advanced execution capabilities, excellent communication skills, and the ability to analyze complex issues and provide effective solutions.
Key Responsibilities:- Provide timely and effective technical and business support to users of Citi Applications
- Develop and maintain technical support documentation to ensure that knowledge is shared across the team
- Assess risk and impact of production issues and escalate to business and technology management in a timely manner
- Partner with development and production support areas to prioritize bug fixes and support tooling requirements
- Engage in post-implementation analysis to ensure successful system design and functionality
- 5-8 years of experience in an application support role
- Experience with programming languages such as Java and Cobol, with the ability to learn new technologies
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
- Excellent written and verbal communication skills, including the ability to explain technical issues in simple terms
- Demonstrated analytical skills and ability to analyze complex issues
- A competitive salary range of $90,000 - $120,000 per year, depending on experience
- A comprehensive benefits package, including medical, dental, and vision insurance
- A 401(k) plan with company match
- Opportunities for professional growth and development
Citi is an equal opportunity and affirmative action employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.
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