Technical Support Specialist
hace 2 días
About the Role:
We are seeking a skilled Technical Support Specialist to join our team in Guadalajara, Mexico.
Salary and Benefits:
The selected candidate will receive a competitive salary of approximately $60,000 per year, including benefits such as medical insurance for you and your family, life insurance, dental insurance, and discounts with selected optics.
Job Description:
The Technical Support Specialist will provide general L1 support for hardware and MS Office packages, answer technical support calls, document troubleshooting steps, and apply diagnostic techniques to identify problems and recommend solutions.
Required Skills and Qualifications:
To be successful in this role, candidates must have 6 months of experience in customer service, Portuguese and Spanish language skills, and the ability to work 45 hours per week. Additionally, they should be available to work afternoon or night shifts and have an interest in working in an IT environment.
Benefits and Perks:
In addition to the salary and benefits mentioned above, we offer 30 days of Christmas bonus, 10 days of vacations, 50% vacation bonus, 5 personal days per year, and the opportunity to grow within the company.
About NTT DATA Services:
NTT DATA Services is an equal opportunity employer that values diversity and inclusion. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
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