Delivery Manager Senior Support

hace 7 días


Xico, México Consultora Ti A tiempo completo

**Job Opportunity for Consultora TI in Reforma, Mexico City**:

As a leading IT consulting company in Mexico, we are seeking a talented professional to fill the role of:

**Senior Support Delivery Manager**

**Language Requirements:** English conversational skills, with a practical application test

**Work Location:** On-site, Reforma, Mexico City

**Education:** Bachelor's degree in Systems Engineering or related field, or equivalent

**Job Responsibilities:**

• Oversee the overall performance of the service, monitoring and controlling priorities, conflicts, and customer expectations, providing timely feedback based on the level of service provided

• Plan, estimate, and manage scope changes, mitigate risks, and coordinate and execute all deliverables (transition, service requirements, issue resolutions, requirements)

• Maintain a consistent and high-quality approach, managing urgencies, scheduling, conflicts, and having a clear vision of how this engagement will benefit the customer

• Meet customer critical-to-quality (CTQ) requirements and improve service through process improvement, automation, and innovation initiatives, as well as best practices for defect prevention

• Support manager for implementation, Go-Live, and on-site hypercare

• ITIL and CMMI certifications are required

• Work schedule: Tuesday to Thursday, Reforma

**Benefits:**

• Competitive salary of $70,000, tax-free, in a mixed scheme, plus statutory benefits

• Salary commensurate with experience

**Desired Level of Education:** Bachelor's degree or higher

**Desired Level of Experience:** Expert level

**Department:** Technology/Internet

**Industry:** IT services and consulting



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