Senior Manager, Service Delivery

hace 7 días


Xico, México Ttec A tiempo completo

About the Role:

We are seeking a highly skilled and experienced Senior Manager to join our team at TTEC. As a Senior Manager, you will be responsible for leading a team of managers to achieve exceptional customer experience and business results.

Key Responsibilities:

  • Lead and motivate a team of managers to achieve business objectives and improve customer satisfaction
  • Develop and implement strategies to improve operational efficiency and quality
  • Collaborate with cross-functional teams to drive business growth and innovation
  • Provide coaching and development opportunities to team members to enhance their skills and performance
  • Monitor and analyze key performance indicators to inform business decisions

Requirements:

  • 3+ years of experience in a leadership role, preferably in a customer-facing industry
  • Proven track record of achieving business results and improving customer satisfaction
  • Strong leadership and coaching skills, with the ability to motivate and develop team members
  • Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams
  • Ability to analyze data and make informed business decisions

What We Offer:

  • A competitive salary and bonus structure
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Opportunities for professional growth and development, including training and education programs
  • A dynamic and inclusive work environment, with a diverse and global team


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