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Logistics Manager

hace 1 mes

Santiago de Querétaro, Querétaro de Arteaga, México Leman A tiempo completo
Job Title: Manager, Shared Service Center

At Leman, we are seeking a highly skilled and experienced Manager, Shared Service Center to join our team. As a key member of our operations team, you will be responsible for overseeing the operational care team for both air and sea logistics.

Key Responsibilities:

  • Maintain a thorough understanding of the US logistics market and industry trends.
  • Build and maintain relationships with key stakeholders, including customers, vendors, and Leman US teams.
  • Ensure the proper systems, procedures, internal controls, quality standards, metrics, and quality control processes are in place, with a core focus on providing operational services to customer-facing teams.
  • Design and deliver the shared services vision using optimized processes and technologies.
  • Design and implement process improvements that will create the most efficiency while maintaining high levels of customer care and satisfaction.
  • Coach, mentor, train, and develop team members with a focus on Leman's People First approach (in on-site, hybrid, and remote environments).
  • Drive the employee experience on site, in line with Leman values.
  • Utilize experience in customer care and stakeholder management to drive growth.
  • Promote a business environment that fosters high standards with respect to ethics, integrity, and values.

Requirements:

  • 10+ years of experience in air and sea logistics.
  • 5+ years of experience in shared services managerial role.
  • Excellent leadership and organizational abilities, with a strong track record of leading teams and collaborating with international colleagues and stakeholders.
  • Excellent communication and stakeholder management skills.
  • Strong understanding of the US logistics market.
  • Broad market and regional knowledge of Mexico, US, and LATAM countries.
  • Superior knowledge of industry regulations and operational guidelines.
  • In-depth knowledge of data analysis software packages, PowerBI, CargoWise.
  • Advanced English proficiency.
  • Outstanding negotiation skills.
  • Working knowledge of Mexico employment legislation.

About Leman:

Leman is a leading provider of logistics and supply chain solutions. We are committed to delivering exceptional customer service and building long-term relationships with our clients.