Customer Success Insights Manager

hace 3 semanas

Ciudad de México, Ciudad de México NielsenIQ A tiempo completo
About the Role

We are seeking a highly skilled Customer Success Insights Manager to join our team at NielsenIQ. As a key member of our client success team, you will be responsible for driving client relationships from onboarding to renewal, while providing valuable insights to our priority clients.

Key Responsibilities
  • Develop and execute client onboarding and training plans to ensure seamless adoption of our tools.
  • Utilize Data Impact Dashboard to identify key insights and trends for our clients.
  • Serve as the primary point of contact for client requests, issues, and questions.
  • Maintain strong customer relationships by becoming an expert partner and advocate for our clients' needs.
  • Identify and recommend upsell opportunities and renewals for our clients.
  • Deliver and communicate actionable analytics and business reviews to our clients.
  • Network to identify new business opportunities and growth areas for our clients.
  • Collaborate with the US Insights Manager to drive strong insights for priority clients across the South American business.
Requirements
  • Proficient in Spanish and English.
  • 2+ years of experience working with FMCG brands, preferably in e-commerce.
  • Autonomous and self-motivated, with a passion for driving business growth and client success.
  • Highly organized and able to multitask in a fast-paced environment.
  • Strong analytical skills and ability to communicate complex insights to clients.
  • Customer-centric mindset, with a focus on building strong partnerships and resolving issues.
  • Ability to work in a dynamic and fast-moving team environment.
  • Willingness to travel as needed.
About NielsenIQ

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. With a holistic retail read and the most comprehensive consumer insights, we help businesses make informed decisions and drive growth. Join our team and be part of a company that is shaping the future of consumer intelligence.

Our Commitment to Diversity, Equity, and Inclusion

NielsenIQ is committed to reflecting the diversity of our clients, communities, and markets within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

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