Customer Success Manager
hace 1 semana
We are seeking a highly motivated and experienced Customer Success Manager to join our team in Mexico. As a key member of our Data Analytics Customer Success Team, you will be responsible for supporting our customers in achieving their goals and objectives with our data analytics software portfolio.
Key Responsibilities:- Collaborate with the Customer Success Team, Technical Support & Services Teams, Sales Force/Operations Team, and Account Managers & Sales Channel Teams to ensure a successful customer journey experience.
- Provide support to our customers by sharing various enablement and support resources available for them.
- Work with Customer Success, Sales, and Technical Support/Services to gather intelligence on our customers.
- Assist with capturing client insights/use cases for deeper customer relationships.
- Assist with creating and implementing Customer Success client messaging touchpoints & out-reaches.
- Learn and apply customer success techniques and client engagement development practices.
- Complete ad hoc projects, as assigned, in support of various business objectives to ensure the customer has successfully met their use cases/goals.
- Bachelor's or Master's degree in information technology, information systems, data science, computer science, mathematics, business administration, or related field.
- Confident self-starter who can work well with minimum supervision and strong attention to detail.
- Ability to work in a fast-paced environment with multiple and changing priorities while maintaining a strong focus on execution and results.
- Demonstrated ability to simultaneously manage multiple competing tasks and demands.
- Strong interpersonal and collaboration skills; position works closely with multiple stakeholders.
- Must be able to interact and communicate effectively with individuals at all levels of the organization.
- Excellent written and verbal communication skills, including presentation skills.
- Strong organizational and planning skills.
- Detail-oriented with excellent follow-up and time management skills.
- A problem-solver—quick to figure solutions, make things happen and think progressively.
- Adept at handling multiple projects simultaneously to meet tight deadlines.
- A listener who is customer-oriented and attentive to partners' needs.
- High energy, enthusiasm, and passion for business.
- Experience with Salesforce and HubSpot preferred, but not necessary.
- Must be proficient in Microsoft Office suite of products.
- Willing to travel (
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