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Technical Quality Manager Early Talent

hace 2 meses

San Pedro Garza García, Nuevo León, México SAP A tiempo completo

We help the world run better

SAP is a company that enables individuals to bring out their best. Our culture is built on collaboration and a shared passion to help the world run better. We focus on building the foundation for tomorrow and creating a workplace that values diversity, flexibility, and a purpose-driven approach. Our team environment is highly collaborative, with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.

ROLE DESCRIPTION

A Technical Quality Manager at SAP is responsible for defining and orchestrating the portfolio of services for SAP Premium Engagement Customers. As a trusted advisor, you will support the setup and execution of the customer's digital transformation roadmap with SAP services. You will leverage your SAP track record to orchestrate global teams and specialists, creating tangible business outcomes for our customers. This role combines the responsibilities of a portfolio manager and a service delivery manager.

KEY AREAS OF RESPONSIBILITIES AND TASKS

Management of the customer engagement

  • Establish a trusted relationship with the customer to drive action plans
  • Define the Premium Engagement portfolio and service plan with the customer
  • Identify innovation opportunities leveraging SAP's technology innovation portfolio
  • Review services delivered by SAP as part of the engagement and discuss with main stakeholders
  • Support the adoption of SAP recommendations by the customer and/or partner
  • Prepare and present regular reporting

Anticipation and identification of risks and top issues

  • Anticipate and identify functional and technical risks and top issues
  • Drive prevention of risks and resolution of issues according to engagement deliverables
  • Escalate critical situations

Engagement Extension and Renewals

  • Ensure value recognition and visibility of value delivered to the customer
  • Support extensions of the contract and renewal towards the contract end date

REQUIREMENTS

Candidates must meet the following requirements:

  • Bachelor's degree in business, engineering, computer science, or management information systems
  • Ability to handle ambiguous situations
  • Strong people leadership and management skills
  • Problem-solving skills and a strong work ethic
  • Excellent verbal, written, and presentation communication skills
  • Fluent English and Spanish (written and oral) are required
  • Portuguese (written and oral) is a plus
  • Open to travel
  • Work experience is a plus

This position is based in Monterrey.

Bring out your best

SAP innovations help over 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and over 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.