Strategic Services Manager

hace 2 horas

Xico, México Siemens Digital Industries Software A tiempo completo

**Job Summary**

As a key member of the Siemens Digital Industries Software team, we are seeking a highly skilled and experienced Strategic Services Manager to lead our medium-sized or strategic Services Country. This role is responsible for delivering high-quality, commercially responsible, and value-driven billable consulting business, providing expertise to meet the goals of the business.

**Key Responsibilities**

  • Manage a medium-sized or strategic Services Country, providing coaching and direction in the development and delivery of Services business and operations.
  • Support and contribute to the sales and services pipeline strategy, understanding the services contribution requirements.
  • Monitor allocated key projects/initiatives, actively engaging to review effective Services delivery in line with business guidelines and monitor customer satisfaction.
  • Represent Siemens Digital Industries Software on customer review boards for accounts, as appropriate, and provide a focus for customer relationship management.
  • Lead a profitable strategic service commercial or support business operation, with direct or significant contribution to business decisions including profit/loss, cost control, business planning and mix, pipeline management, contracts management, pricing, monitoring, and reporting.
  • Manage personnel decisions such as recruitment, training and development, performance management, etc., in line with relevant regulations for area of responsibility.
  • Contribute to, and where appropriate, lead the delivery of Global initiatives originating from agreed Global Services priorities and strategy in own area of responsibility.
  • Participate in, and where appropriate, lead management meetings and, as appropriate, contribute to zone level services meetings and/or councils championing issues and concerns.

**Additional Responsibilities**

  • Ensure the delivery of internal communications and awareness of corporate direction, mission, aims, and procedures in business terms.
  • Execute the Services Country strategy for customer retention in conjunction with sales, pre-sales, and portfolio management.
  • Responsible for the Services P&L for area of responsibility within region/vertical, develops Services business plan in alignment to strategy.
  • Provide accurate forecasts and pipeline reports for Services business as defined by standard operating procedures, and report these to Country Services Management, Zone Management, and Finance meetings as required.
  • Support the quarterly country/vertical Services review.
  • Direct the Services activities of a medium-sized or strategic Services and act as an escalation point for operational, project, process, and/or customer issues, managing escalations through to successful resolution.
  • Pays close attention to key Services projects within area of responsibility and develops strong customer relationships to a senior management level helping support the improvement of the Services provision and development of future business.
  • Contribute to the definition of business processes around the delivery of services.

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