F5 SOC Security Operations Center Engineer I Role

hace 2 semanas

Guadalajara, Jalisco, México F5 A tiempo completo

F5, a leading digital world company, is hiring a SOC Security Operations Center Engineer I to join our team in Guadalajara. This role is part of our Global SOC team, responsible for managing cloud-based security systems, providing real-time protection, detection, and mitigation of security events. The ideal candidate will have experience with Web Application Firewalls, HTTP, and web application security, as well as excellent customer service skills.

Key Responsibilities:

  • Take proactive and reactive steps to mitigate Application Layer security attacks or threats against our customers.
  • Interact directly with customers who are under attack via phone, chat, email, and/or ticketing systems.
  • Provide proactive and real-time guidance to customers on security protocols and defensive security response.
  • Document actions taken in incident management systems, knowledge base, or ticketing systems as required.
  • Establish yourself as a trusted security advisor internally and externally.
  • Assist clients with onboarding and provisioning.
  • Engage and support cross-functional teams.
  • Appropriately manage time and customer issues based on issue severity and business needs.
  • Collaborate with Product Management and Development on requirements and product release activities.
  • Identify, define, and implement process and procedure improvements.
  • Ensure documented processes and procedures are relevant and up to date.

Requirements:

  • 0-2 years' experience administering Web Application Firewalls.
  • Must be able to communicate technical and operational details fluently in English (written and oral).
  • Skilled understanding and experience with HTTP and web application security (school project experience counts).
  • Familiarity with SQL injection, cross-site scripting, web scraping, CSRF, brute force, cookie manipulation, parameter tampering, and other emerging Layer 4-7 attacks/vulnerabilities to define, configure, and manage security policies encouraging RFC compliance.
  • Excellent customer service skills.
  • Troubleshooting and problem-solving ability including analytical thinking and a strong attention to detail.

Preferred Qualifications:

  • Interest in Cyber security and/or Network security, and/or prior NOC or SOC experience.
  • B.S/A.S, in Information System Security or related degree/experience.
  • Background in Security Incident Response.
  • Fluency in additional languages.
  • Familiarity with a programming or scripting language.
  • Understanding in common enterprise network technologies.
  • Fundamental Linux skills.
  • Familiarity with F5 hardware and software (Big-IP, TMOS, iRules, iApps, iControl, etc.).
  • Web Server Administrator/Developer Experience.
  • Have experience in analysis using tools such as Fiddler, HttpWatch, Burp Suite, socat, and netcat.

Work Environment:

  • Duties will be performed in an Operations Center environment (Guadalajara).
  • Duties require the ability to utilize a computer, communicate over the telephone and read digital material.
  • Working in an environment where work hours are scheduled shifts in a full-time position.
  • This role may be required to work outside of core business hours including early morning, late evening, overnight, weekends, and holidays.
  • May be required to travel (5%), including possible international travel.

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