Freight Operations Coordinator
hace 1 mes
Estimate Salary: $60,000 - $80,000 per year
About the RoleAs a Freight Operations Coordinator at Uber Freight, you will be responsible for managing day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments.
Key Responsibilities- Secure capacity for loads
- Leverage carrier relationships to influence capacity awards during tight markets
- Determine eligibility for additional non-committed freight to be awarded to internal brokerage services
- Contact carriers to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty
- Update load status in system, e.g., loaded, pick-up, delivery, empty, etc.
- Notify shippers and/or receivers of load status and reschedule pick-up/delivery appointments when necessary
- Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses
- Correspond with customers and carriers regarding detention information
- Communicate and gain approval for expedite shipments
- Utilize JIRA, including requesting new users and password resets via JIRA; provide specific and detailed comments to ensure Help Desk receives clear actionable requests within JIRA
- Train customer users on the Transportation Management System (TMS), leveraging knowledge of customer business practices and workflow
- Rate quotes
- Lead training sessions for carrier contacts as necessary on the Carrier Portal
- Identify patterns with shipper, receiver, and carrier performance and recommend actions for improvement
- Coordinate and direct shipments and deliveries, including shipper to cross-dock, cross-dock to DC, DC to DC, DC to store, etc. to improve customer/carrier equipment utilization
- Set up new receivers, vendors, and suppliers
- Resolve financial discrepancies in TMS financials (carrier invoice does not match in TMS and must be reviewed and make determination; make adjustments in TMS; and respond to accounting to deny or approve the additional funds, etc.)
- 1-2 years related experience
- Bachelor's degree
- Advanced Spanish and English written, oral, and presentation communication skills
- Knowledge of the freight industry
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